Dell Vostro 3520 hinge issue

Dear Forum Members, Dear Experts,

I purchased a Dell Vostro 3520 laptop on December 10, 2024. I have used the laptop for its intended purpose, and I continue to use it. This is beyond dispute, even according to the service manual. 

It was repaired in the service center on 11/05/2024. Diagnosis: Hinge, frame separated. Left hinge broke off from the LCD cover, I attached pictures, LCD cover and LCD frame are needed for the repair. The device was repaired within the warranty period.

On 06/16/2025, the device failed again, but now at the right hinge. Diagnosis: The right hinge is broken. The hinge broke off the LCD cover, I attached pictures, the LCD cover and LCD bezel were needed for the repair. Dell refused to repair the device under warranty with the following reference: “Dear customer, as checked, the LCD cover and LCD Bezel were already replaced for this system, and there will be no Hinge tightened issue for new parts. Hence, additional LCD cover and LCD Bezel cannot be dispatched again.”

The service currently – this is my information today – recommends that we ask the device to be taken out of the brand service and that we report the error ourselves, maybe they will be more lenient towards us(?!) than the ProSupport customer service, and then the device will be repaired.
This is concerning for several reasons and is simply not the procedure for repairing a warranty device. The brand service cannot shift the responsibility onto us or the end user, this is not an assertion of interest. But, if they really cannot do anything else to resolve the case, then who can we turn to in this case? The device is used as intended, this is beyond dispute, the service worksheet is clear evidence. So, it can be stated that the end user is not to blame for the failure. Please help resolve the case.
Thank you very much for your help.
Frank