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January 23rd, 2025 13:59
Broken Hinges
I am student bought this laptop back in 2021 just for light usage . My usage is not more than 4-5 hours a month . Even there are months when a barely use this.With 2 years light usage it showed up issues in the hinges which certainly every other customer with this chasis faces . So called down the customer support and got it replaced as it was in warranty they got it fixed with no fee. And i was assured of no such issues in future. But just 6 months back i faced the same issue . The right hinge just came out of the panel. I went to every other store in Gurgaon(Even Delhi) and tried contacting customer support as well but no support was provided and after running here and there for a month i kept this laptop aside and promised never to trust dell again.
ejn63
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28.6K Posts
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January 23rd, 2025 14:04
The issue is not no support -- it's an expired warranty and pay for support.
If you're not happy with this system, you'll be equally unhappy with a consumer grade system from Lenovo, HP, ASUS, Acer and any other manufacturer. These are disposable consumer notebooks -- they are built to a price, with durability to match -- all of them.
Aniket Chaudhary01
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January 23rd, 2025 14:04
Broken hinges which i got replaced from dell genuine customer support
Aniket Chaudhary01
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January 23rd, 2025 14:06
@ejn63 I didn't even got estimate for repair as well
A51-06
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January 23rd, 2025 16:36
Dear @Aniket Chaudhary01 ,
I understand your frustration with Dell on this laptop specific hinge issue.
Could you list your model's name exactly so I can try recommending replacements that should resolve this issue for possibly cheaper than Dell? Additionally, If you're not satisfied with this product, I recommend you return the device and purchase another model that possibly released a couple years ago as those should be more reliable and designed for your needs as light work doesn't require the latest and greatest technology to do.
Let me know,
Aniket Chaudhary01
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January 23rd, 2025 18:27
@Alienware Area-51 ALX 2006 Dell Vostro 5401
Aniket Chaudhary01
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January 24th, 2025 23:33
@Alienware Area-51 ALX 2006 any auggestions for dell vostro 5401
A51-06
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January 27th, 2025 22:43
I’m so sorry @Aniket Chaudhary01 !
I was caught up in some personal work but I managed to find a part in India you can take a look at: Mumbai Replacement 5401
Sorry Again,
A51
ejn63
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28.6K Posts
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January 28th, 2025 00:09
Before buying, make sure the hinges are the damaged part -- it's far more common to need the plastic base and mounting brads than the hinges (or in addition to them).
Aniket Chaudhary01
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January 28th, 2025 17:04
@ejn63 Yes i can see plastic base and mounting brads are also damaged