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February 10th, 2026 12:55
BitLocker key will not unlock
Hello. After a hardware repair by DELL, we needed to input the BitLocker key to re boot the laptop. Did this, but no luck unlocking. So on recommendation from DLL support AI bot, was given instructions on how to do this fron the C:promt. Again, followed the instruction confirming the laptop was locked. then followed these instuctions -
Step 3: If the
status is locked, use the following command to unlock it using your Recovery
Password: manage-bde -unlock c: -rp and your 48-digit Recovery Password
Once I did this, I was given the message ' manage-bde -unlock c: -rp' not rcognised as an internal or external command prompt.
Anyone got any ideas?
Thanks
DELL-Jesse L
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February 10th, 2026 13:29
Contact Dell GHN (Get Help Now) chat technical support Monday through Friday. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private Service Tag with them so that they can verify the ownership and warranty status. This will also generate a unique Technical Support case for your unique Service Tag. If already out of warranty, click here for the Dell out of warranty offering.