Unsolved
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1046
March 6th, 2023 04:00
All USB ports stopped working for vostro 5490
On my Vostro 5490 recently all my USB ports (one USB 2.0, two USB 3.x and one USB C) stopped working. I have tried to disable/enable and uninstalling the USB devices in the Device Manager but did not help. I also tried to update the bios and chipset drivers but did not help either. I only have three device under USB controllers in the device manager (Intel USB 3.1 eXtensible Host Controller, USB Composite Device and USB Root Hub). I tried to restart in safe mode but no change.
I can charge the PC with the USB C and also charge other devices by using the USB ports of the PC, the devices connected are however not recognizable.
Any suggestions what I can do?
cplled
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2 Posts
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March 6th, 2023 05:00
I checked the Bios and enabled "external USB devices" under system configuration and now it is working!
GabrielMul
2 Posts
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August 6th, 2023 03:00
Hi,
I have the same issue. Please how can I check the Bios and enable the "external USB devices"?
GabrielMul
2 Posts
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August 6th, 2023 04:00
I was able to resolve it. Thanks to your solution and this link from Dell https://www.dell.com/support/manuals/en-il/xps-15-9570-laptop/xps-15-9570-service_manual/enabling-or-disabling-the-usb-in-bios-setup-program?guid=guid-257010c2-3fcb-42b6-8728-825c8ce89a44&lang=en-us#:~:text=The%20BIOS%20setup%20program%20is,enable%20or%20disable%20it%2C%20respectively.