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December 3rd, 2019 00:00
Vostro 3870, No HDMI signal from your device
Hello
I have a Dell Vostro 3870 Pc with a Dell E2218HN Monitor. The PC was installed a few weeks ago but this morning when i switched it on it showed the following message. No HDMI Signal from your device. I tried the following.
1. Took out the HDMI cable from PC and monitor and put it back in, did not work.
2 went home to fetch three different hdmi cables, not one of them worked.
3 Took my other PC's VGA cable and put it in the PC and monitor and then got the problem was solved. But i need the HDMI and not VGA .
Could you help me please.
Thanks in advance
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Mary G
4 Operator
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20.1K Posts
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December 3rd, 2019 13:00
Do you have a separate video card or are you using the onboard graphics? If you have a separate card, you must use that for the monitor, not the integrated video. There doesn't seem to be a Vostro 3870 model but there is a ATI Radeon video card 3870. Look for the hdmi port on the video card.
DELL-Cares
Moderator
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27.1K Posts
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December 3rd, 2019 16:00
Hi,
Please share the details below so that I can validate the system credentials against the monitor tag:
Registered owner’s name:
Address:
E-mail:
Phone number:
Apart from this, please send the following details at SOS@dell.com
Sub Line #3781543
1. Monitor Front Pic
2. Monitor Back Pic (Serial Number and Tag should be visible)
3. Invoice Copy
-SunnyR
DELL-Cares
Moderator
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27.1K Posts
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December 8th, 2019 16:00
Hi, Mary,
Did you get a chance to send the email with the requested info?
-Sunny