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May 22nd, 2019 11:00

Vostro 3670, not recognizing headset mic

I am trying to use a Cyber Acoustic AC-6008 headset with mic to connect with my Vostro 3670. I have plugged the headset into both front and rear connections and indicated that I have connected a "mic in" device. The Vostro recognizes that a mic is connected but the mic does not work. The mic on the headset works properly on other devices. Suggestions?

9 Legend

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33.4K Posts

May 22nd, 2019 13:00

That headset uses a combo plug a "TRRS" plug.  The 3670 only has headset jack on the front.  It has a mic (Pink Jack) on the rear.  You will need a "splitter" adapter cable to split the headset and microphone connections into 2 separate "TRS" (Stereo) plugs.  You may need an extension for the mic since it has to plug into the rear jack.

Here is an example of the required splitter cable:

Click Me

3 Posts

May 28th, 2019 11:00

Thanks for the suggestion. I ordered the splitter and the computer still does not recognize the mic. Is there something else I can try?

9 Legend

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33.4K Posts

May 29th, 2019 03:00

Are you plugging the Mic connection to the rear Pink jack?

 

3 Posts

May 29th, 2019 06:00

Yes

9 Legend

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47K Posts

June 14th, 2019 10:00

Realtek Audio does not recognize ANYTHING plugged in when windows borks a feature update and breaks the realtek driver.

Reverse Splitter is required for front.

You need TRRL to Green and Red cable.

Rear has 3 ports for mic, line, speaker out.

https://www.amazon.com/HTTX-Splitter-Headphones-Headphone-Microphone/dp/B01HAVSPOY/

If headset only has one connector you need the reverse

https://www.amazon.com/NUBWO-Nintendo-Cancelling-Headphones-Playstation/dp/B07FT1YBVB/

https://www.dell.com/support/manuals/us/en/04/vostro-3670-desktop/vostro_3670_setup_and_specs/set-up-your-computer?guid=guid-7a6b47c6-cbcb-4b7c-a691-40179bce6d9b&lang=en-us

There is Line In  LINE out and MIC

Speaker out is GREEN

MIC is RED

Line IN is BLUE

 

VOSTRO RearVOSTRO Rear

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