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1 Rookie
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1862
November 20th, 2018 06:00
Vostro 3670, all USB ports stopped working
I have a problem with installing Windows 7 Professional 64 bit but I can't move my mouse and keyboard in windows 7 installation display. It looks like System BIOS stopped all USB ports (2.0 & 3.0) during Windows 7 installing process.
I've applied several methods but failed always.
Does anyone solve this issue?
Kindly tell me about how to fix it?
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speedstep
9 Legend
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47K Posts
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November 20th, 2018 10:00
Systems with USB must use USB2 ports to install because USB3 ports are not native to windows 7.
The problem may also be compounded due to no USB2 ports.
Newer hardware WILL ONLY RUN WINDOWS 10.
This is Microsoft and Intel mandated.
There is support for older systems to install 7 if you purchased it with windows 7 PRO. However this support is not free.