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July 10th, 2019 03:00
Vostro 3470, Intel Chipset driver not installing?
I have been getting pop-up notifications on my Dell Vostro 3470 Desktop PC for over month (every few days) to install a "new" driver update available, and I have been just clicking on the Install button and thought it is a new device driver getting installed every few days. Turns out, it was the same Intel Chipset Device Driver Version 10.1.17903.8106, A07, first released on 02-Apr-2019, and last updated on 02-Jul-2019 which doesn't get installed at all, and doesn't display any error either. When I downloaded this 14Mb update manually and tried installing, it showed an 'unknown error' while installing and didn't install either. On the Dell Support website too, when I let it "Detect Drivers" it lists only this driver for now, and even on clicking 'Download and install" button, it downloads and appears to install properly as it asks me to restart the PC, but after restarting PC when I do the same exercise, it again detects this very same driver and proceeds to repeat the process once again - seems to be getting into an infinite loop. Surprised that Dell hasn't found this driver causing this issue since 02-Apr-2019 when it seems to have been released first. Does anyone face this issue too ? What is the work-around to install this driver, or prevent the pop-ups from showing up (for this driver) on my desktop ?
speedstep
9 Legend
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47K Posts
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July 10th, 2019 03:00
Malware infected versions of software tend to not install.
This package contains the driver for Intel Management Engine Interface. It is supported on Dell Inspiron, Vostro, and Vostro with China Deluxe Software Series systems that run Windows 10 operating system. Intel Management Engine Interface helps your operating system to communicate effectively with the Intel Management Engine firmware. The update addresses Intel security advisory INTEL-SA-00213. The security advisory is a statement when a product is impacted by a security vulnerability and a remedy is available.More details
This package contains the driver for Realtek USB memory card reader. It is supported on Dell OptiPlex, Precision, Latitude, XPS, Alienware, Inspiron, and Vostro systems that run Windows 7, Windows 8, Windows 8.1, and Windows 10 operating systems.More details
This package contains the driver for Intel Management Engine Interface and is supported on Inspiron 3670, 3470, ChengMing 3980, Vostro 3670, 3470, 3070 and Vostro 3670, 3470, 3070 system with China Deluxe Software Series that run Windows 10 operating system. Intel Management Engine Interface helps your operating system to communicate effectively with the Intel Management Engine firmware. This driver is required in addition to chipset driver.More details
This package contains the driver for Intel Chipset Device Software. It is supported on Dell Latitude, OptiPlex, Precision, Inspiron, Vostro, XPS, Alienware, and IoT systems that run Windows 10 operating system. The Chipset driver helps to install INF files in a system. The INF files are used in turn by the operating system for installation of software and drivers.More details
This package contains the driver for Intel Management Engine Interface. The package is supported on Dell Inspiron and Vostro systems that run Windows 10 (64-bit) and Windows 7 (32/64-bit) operating system. This driver is required to be installed in addition to chipset driver. It helps your operating system to communicate effectively with the Intel Management Engine firmware. It addresses the Intel security advisory INTEL-SA-00185. The security advisory is an official statement when a product is impacted by a security vulnerability and a remedy is available.More details
This package contains the driver for Realtek USB memory card reader and is supported on OptiPlex, Precision, Latitude, XPS, Alienware, Inspiron, and Vostro models that run Windows 7, Windows, 8, Windows 8.1 and Windows 10 operating systems. The package is enhanced with Microsoft Declarative support.More details
speedstep
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47K Posts
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July 10th, 2019 03:00
Ramesh Iyer
1 Rookie
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29 Posts
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July 11th, 2019 20:00
Well, the device driver I have mentioned is available for download on Dell website too, but even that doesn't install, giving an "unknown error" message displayed while installing it. Am not sure if Dell would host malware infected files on their website. Anyway, hope they fix it soon, else remove the "defective" device driver altogether so that it doesn't keep popping up on my desktop to install !
speedstep
9 Legend
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47K Posts
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July 12th, 2019 03:00
Dell does not host malware.
HOWEVER if your machine is infected it corrupts any files downloaded and run.
Several clients claim we provided bad hardware when its actually malware infection.
This is proved by clean install on brand new drive OFFLINE where there is no internet connection.
Once Online All windows updates are done as well as drivers etc to bring them up to 1903.
This is not a one step one reboot process.
After that we scan the drive that was in the machine and find tons of junk.
User refusing to pay for service call and reinstall has their contract terminated for cause.