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December 16th, 2024 18:36
Random shutdowns
I have two of Dell Vostro 3681 Intel Core i5-10th Generation and both have the same issue of randomly shutting down with out any warnings or anything its just shuts as if I unplugged it sometimes it runs for hours I have even ran stress test for 2 hrs and it didn't shutdown but sometimes it just shuts even when I am doing nothing and then I have to unplug it and plug it a few times to turn it on otherwise not even the light on power supply glows without doing that plug unplug thing and then it turns on and then boots into the desktop screen and shuts again I have tried few thing to fix it but non of them worked I checked the ram ,I cheaked the temps , I cheaked the power cord , I cleaned the motherboard, I changed the boot drives , I even shifted to windows 10 from 11 in one of my pcs but the problem still persists and before I thought it may be a psu issue but now I don't really think so cause I have ran stress test for more than 2 hours sometimes and it didn't shutdown
I even ran the diagnostics but it show no error and says everything is good and then after a shut down when I cheaked the event viewer it says in critical error power kernel and its event id is 41 but when I cheak my psu voltages with multimeter it shows everything fine and sometimes after continuous trying to get the pc on it even stops to respond when I click the power button the fan spins for a while and then stops and then nothing happens and then I have to do that plug unplug thing again...... all my works are at pause and pending and I am just fed up with both my with this problem of random shutdown that has been occuring in both my pcs.....
I humbly request someone from dell or anyone who has got the same problem and fixed it to give me a solution ASAP please........I would really be grateful if this problem ends....
redxps630
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14.4K Posts
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December 17th, 2024 15:36
you can try replace cmos battery with new ones and a RTC reset. if the cmos settings is corrupted it could cause power on/off issue, which you observed "I have to unplug it and plug it a few times to turn it on"
Start the RTC reset with the system powered off and connected to AC power. Press and hold the power button for thirty (30) seconds. The system RTC Reset occurs
(edited)
Himanshu369
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December 18th, 2024 11:27
@redxps630 hey Thank you for replying I tried but it didn't work I cheaked the cmos battery and it seemed fine but still I changed and reset the rct but it didn't work....... Please suggest me what should I do now .....🙃pleasee
redxps630
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December 18th, 2024 16:05
are both PCs running the same BIOS version? if there is a newer version, try update one of the PC to the newer one and see if that makes a difference. beware that flash bios always has risk so do it very carefully.
PC Parts Bin
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December 19th, 2024 01:22
Most computers that I get from ewaste. Is because of one of 2 things.
Either the ssd goes faulty so the CmOS bios tries to reset the boot configuration for a non working ssd, (Which this sounds like its your problem).
problem 2 the CMOS battery is bad and is trying yo establish its internal clock for bios.
but more than likely Im willing to bet its SSD. Most cases cmos, or bad tam will just have a blank screen no on and off.
Himanshu369
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December 21st, 2024 17:02
@redxps630 I tried it I updated the bios today and then turned the pc on and ran a stress test and it ran fine for 3 hrs and then it again shuts down and now even when I am doing that plug un plug thing it isn't turning on sometimes power supply light doesn't glow and sometimes it glows for a second or two , the fans spin and then again shuts I am unable to understand the problem now like if psu or motherboard is the problem then how was it running a stress test for three hours straight neither its the heating issue cause it shuts down even if it is in an ideal state when I am doing nothing and when I open the cause and touch the cpu it isn't hot even I applied new thermal paste before when I was happening and what can I do now.....any more solutions I can try please ?🙃
Himanshu369
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December 21st, 2024 17:03
@PC Parts Bin I have tried swapping the ssds and I have cheaked the cmos battery and it was fine and I still replaced it I have even updated bios now still the problem persists any more ideas please ?
redxps630
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December 21st, 2024 20:42
you can try a new Dell oem psu to test. that would be a cheaper test than replacing motherboard. If you have two memory sticks, remove one and test only one ram for stability.
PC Parts Bin
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December 21st, 2024 20:59
Try a slower speed ram stick in single channel not dual channel.