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March 3rd, 2021 13:00
False Advertising
The advertisement was in a full page ad in the March 01, 2021 Seattle Times. The offers were valid 3/1/2021 to 3/4/2021. The Vostro 5000 Desktop was priced at $729 or 40% off list. Two ways to shop were given were Shop Dell.co/WorkFromHome or call 866-335-1661. Dell.com had no such desktop nor did any other Dell Technology sites. A long CHAT was to no avail. I was told that the Vostro 5880 was identical but the closest it could be configured was with an i7 processor and a 2 TB HD rather than a i5 and a 1 TB - at about twice the cost. I was then told that the Vostro 5000 was not yet on sale and I would get an email as to when it would the next day. That email did not arrive. So, I called the phone number. This number took me to tech support in what seemed to be another country. I was sent back to sales in Texas. I will cut this short - the result was exactly the same.
rpardee3
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March 6th, 2021 15:00
I had almost that same experience. For me it was a presidents' day sale ad in the seattle times: Vostro 5000 for $699, slightly different config than the ad you're talking about I think (mine is 8gb ram + 256gb ssd + 1tb spinning drive). I surfed hard looking for the deal on dell.com, to no avail & then called sales. Got told something similar--can't find that deal, but salesperson would call me back after consultation. He asked if he should still call if he couldn't get that price & I told him no, that would be a false advertising situation that I probably shouldn't reward.
I later on went back to dell.com & found the combo of URL + coupon code that brought the price down to the advertised $699 & purchased.
Not an awesome experience, to be sure. Seems like Dell are playing fast & loose w/these advertised deals.
speedstep
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47K Posts
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March 7th, 2021 10:00
Vostro 5000 is a series not a model of laptop.
Its a business series product line that comes in
13 5301
14 5402 5502 is still $729
15 5520
The Dell Vostro 5000 series laptops are built for small business.
If I use my credit card now I can get one for the advertized price by march 10th but there would be an extra charge for express delivery. You cant get a sale price on unit without credit card.