Skip to main content
Start a Conversation

Unsolved

R

rishidivyashah

1 Rookie

 • 

2 Posts

78

September 23rd, 2024 08:26

Dell Vostro 3710 crashes each time the Intel Video Graphics card drive is update

I purchased a new Dell Vostro 3710 running Windows 11. The OS was supplied by Dell.

As soon as the Intel Graphics card driver is updated by Windows Update or if i install the desktop crashes with a Blue Screen of Death.

I made sure that the BIOS was full up to date. HELP

rishidivyashah

1 Rookie

 • 

2 Posts

September 23rd, 2024 08:28

The Minidump analysis is pasted below from WinDMP:

************* Preparing the environment for Debugger Extensions Gallery repositories **************
  
   ExtensionRepository : Implicit
  
   UseExperimentalFeatureForNugetShare : true
  
   AllowNugetExeUpdate : true
  
   NonInteractiveNuget : true
  
   AllowNugetMSCredentialProviderInstall : true
  
   AllowParallelInitializationOfLocalRepositories : true
  
   EnableRedirectToChakraJsProvider : false
  

   
  
   -- Configuring repositories
  
      ----> Repository : LocalInstalled, Enabled: true
  
      ----> Repository : UserExtensions, Enabled: true
  

   
  
>>>>>>>>>>>>> Preparing the environment for Debugger Extensions Gallery repositories completed, duration 0.000 seconds
  

   
  
************* Waiting for Debugger Extensions Gallery to Initialize **************
  

   
  
>>>>>>>>>>>>> Waiting for Debugger Extensions Gallery to Initialize completed, duration 0.031 seconds
  
   ----> Repository : UserExtensions, Enabled: true, Packages count: 0
  
   ----> Repository : LocalInstalled, Enabled: true, Packages count: 42
  

   
  
Microsoft (R) Windows Debugger Version 10.0.27704.1001 AMD64
  
Copyright (c) Microsoft Corporation. All rights reserved.
  

   
  

   
  
Loading Dump File [C:\Windows\Minidump\092324-7812-01.dmp]
  
Mini Kernel Dump File: Only registers and stack trace are available
  

   
  
Symbol search path is: srv*
  
Executable search path is: 
  
Windows 10 Kernel Version 22621 MP (12 procs) Free x64
  
Product: WinNt, suite: TerminalServer SingleUserTS
  
Edition build lab: 22621.1.amd64fre.ni_release.220506-1250
  
Kernel base = 0xfffff805`59e00000 PsLoadedModuleList = 0xfffff805`5aa134f0
  
Debug session time: Mon Sep 23 09:12:06.864 2024 (UTC + 1:00)
  
System Uptime: 0 days 0:00:19.741
  
Loading Kernel Symbols
  
...............................................................
  
................................................................
  
...........................................................
  
Loading User Symbols
  

   
  
Loading unloaded module list
  
..............
  
For analysis of this file, run !analyze -v
   
nt!KeBugCheckEx:
  
fffff805`5a216000 48894c2408      mov     qword ptr [rsp+8],rcx ss:0018:ffffc503`cc312760=0000000000000116
  
6: kd> !analyze -v
  
*******************************************************************************
  
*                                                                             *
  
*                        Bugcheck Analysis                                    *
  
*                                                                             *
  
*******************************************************************************
  

   
  
VIDEO_TDR_FAILURE (116)
  
Attempt to reset the display driver and recover from timeout failed.
  
Arguments:
  
Arg1: ffffb08dac3f5010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
  
Arg2: fffff80585d059f0, The pointer into responsible device driver module (e.g. owner tag).
  
Arg3: ffffffffc0000001, Optional error code (NTSTATUS) of the last failed operation.
  
Arg4: 0000000000000003, Optional internal context dependent data.
  

   
  
Debugging Details:
  
------------------
  

   
  
Unable to load image \SystemRoot\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_84bc25ab720fd097\igdkmdn64.sys, Win32 error 0n2
  
*** WARNING: Unable to verify timestamp for igdkmdn64.sys
  

   
  
KEY_VALUES_STRING: 1
  

   
  
    Key  : Analysis.CPU.mSec
  
    Value: 2906
  

   
  
    Key  : Analysis.Elapsed.mSec
  
    Value: 13202
  

   
  
    Key  : Analysis.IO.Other.Mb
  
    Value: 21
  

   
  
    Key  : Analysis.IO.Read.Mb
  
    Value: 0
  

   
  
    Key  : Analysis.IO.Write.Mb
  
    Value: 35
  

   
  
    Key  : Analysis.Init.CPU.mSec
  
    Value: 562
  

   
  
    Key  : Analysis.Init.Elapsed.mSec
  
    Value: 72013
  

   
  
    Key  : Analysis.Memory.CommitPeak.Mb
  
    Value: 106
  

   
  
    Key  : Analysis.Version.DbgEng
  
    Value: 10.0.27704.1001
  

   
  
    Key  : Analysis.Version.Description
  
    Value: 10.2408.27.01 amd64fre
  

   
  
    Key  : Analysis.Version.Ext
  
    Value: 1.2408.27.1
  

   
  
    Key  : Bugcheck.Code.LegacyAPI
  
    Value: 0x116
  

   
  
    Key  : Bugcheck.Code.TargetModel
  
    Value: 0x116
  

   
  
    Key  : Failure.Bucket
  
    Value: 0x116_IMAGE_igdkmdn64.sys
  

   
  
    Key  : Failure.Hash
  
    Value: {e6763e83-8f23-fb06-a9b1-144dd6d98f49}
  

   
  
    Key  : Hypervisor.Enlightenments.ValueHex
  
    Value: 1417df84
  

   
  
    Key  : Hypervisor.Flags.AnyHypervisorPresent
  
    Value: 1
  

   
  
    Key  : Hypervisor.Flags.ApicEnlightened
  
    Value: 0
  

   
  
    Key  : Hypervisor.Flags.ApicVirtualizationAvailable
  
    Value: 1
  

   
  
    Key  : Hypervisor.Flags.AsyncMemoryHint
  
    Value: 0
  

   
  
    Key  : Hypervisor.Flags.CoreSchedulerRequested
  
    Value: 0
  

   
  
    Key  : Hypervisor.Flags.CpuManager
  
    Value: 1
  

   
  
    Key  : Hypervisor.Flags.DeprecateAutoEoi
  
    Value: 1
  

   
  
    Key  : Hypervisor.Flags.DynamicCpuDisabled
  
    Value: 1
  

   
  
    Key  : Hypervisor.Flags.Epf
  
    Value: 0
  

   
  
    Key  : Hypervisor.Flags.ExtendedProcessorMasks
  
    Value: 1
  

   
  
    Key  : Hypervisor.Flags.HardwareMbecAvailable
  
    Value: 1
  

   
  
    Key  : Hypervisor.Flags.MaxBankNumber
  
    Value: 0
  

   
  
    Key  : Hypervisor.Flags.MemoryZeroingControl
  
    Value: 0
  

   
  
    Key  : Hypervisor.Flags.NoExtendedRangeFlush
  
    Value: 0
  

   
  
    Key  : Hypervisor.Flags.NoNonArchCoreSharing
  
    Value: 1
  

   
  
    Key  : Hypervisor.Flags.Phase0InitDone
  
    Value: 1
  

   
  
    Key  : Hypervisor.Flags.PowerSchedulerQos
  
    Value: 0
  

   
  
    Key  : Hypervisor.Flags.RootScheduler
  
    Value: 0
  

   
  
    Key  : Hypervisor.Flags.SynicAvailable
  
    Value: 1
  

   
  
    Key  : Hypervisor.Flags.UseQpcBias
  
    Value: 0
  

   
  
    Key  : Hypervisor.Flags.Value
  
    Value: 21631230
  

   
  
    Key  : Hypervisor.Flags.ValueHex
  
    Value: 14a10fe
  

   
  
    Key  : Hypervisor.Flags.VpAssistPage
  
    Value: 1
  

   
  
    Key  : Hypervisor.Flags.VsmAvailable
  
    Value: 1
  

   
  
    Key  : Hypervisor.RootFlags.AccessStats
  
    Value: 1
  

   
  
    Key  : Hypervisor.RootFlags.CrashdumpEnlightened
  
    Value: 1
  

   
  
    Key  : Hypervisor.RootFlags.CreateVirtualProcessor
  
    Value: 1
  

   
  
    Key  : Hypervisor.RootFlags.DisableHyperthreading
  
    Value: 0
  

   
  
    Key  : Hypervisor.RootFlags.HostTimelineSync
  
    Value: 1
  

   
  
    Key  : Hypervisor.RootFlags.HypervisorDebuggingEnabled
  
    Value: 0
  

   
  
    Key  : Hypervisor.RootFlags.IsHyperV
  
    Value: 1
  

   
  
    Key  : Hypervisor.RootFlags.LivedumpEnlightened
  
    Value: 1
  

   
  
    Key  : Hypervisor.RootFlags.MapDeviceInterrupt
  
    Value: 1
  

   
  
    Key  : Hypervisor.RootFlags.MceEnlightened
  
    Value: 1
  

   
  
    Key  : Hypervisor.RootFlags.Nested
  
    Value: 0
  

   
  
    Key  : Hypervisor.RootFlags.StartLogicalProcessor
  
    Value: 1
  

   
  
    Key  : Hypervisor.RootFlags.Value
  
    Value: 1015
  

   
  
    Key  : Hypervisor.RootFlags.ValueHex
  
    Value: 3f7
  

   
  
    Key  : WER.OS.Branch
  
    Value: ni_release
  

   
  
    Key  : WER.OS.Version
  
    Value: 10.0.22621.1
  

   
  

   
  
BUGCHECK_CODE:  116
  

   
  
BUGCHECK_P1: ffffb08dac3f5010
  

   
  
BUGCHECK_P2: fffff80585d059f0
  

   
  
BUGCHECK_P3: ffffffffc0000001
  

   
  
BUGCHECK_P4: 3
  

   
  
FILE_IN_CAB:  092324-7812-01.dmp
  

   
  
TAG_NOT_DEFINED_202b:  *** Unknown TAG in analysis list 202b
  

   
  

   
  
FAULTING_THREAD:  ffffb08d99715400
  

   
  
VIDEO_TDR_CONTEXT: dt dxgkrnl!_TDR_RECOVERY_CONTEXT ffffb08dac3f5010
  
Symbol dxgkrnl!_TDR_RECOVERY_CONTEXT not found.
  

   
  
PROCESS_OBJECT: 0000000000000003
   

   
     
   
CUSTOMER_CRASH_COUNT:  1
  

   
  
PROCESS_NAME:  System
  

   
  
STACK_TEXT:  
  
ffffc503`cc312758 fffff805`5fe8b00e     : 00000000`00000116 ffffb08d`ac3f5010 fffff805`85d059f0 ffffffff`c0000001 : nt!KeBugCheckEx
  
ffffc503`cc312760 fffff805`5fe3409a     : fffff805`85d059f0 ffffb08d`a862d000 ffffb08d`a862d0f8 00000000`00000000 : dxgkrnl!TdrBugcheckOnTimeout+0xfe
  
ffffc503`cc3127a0 fffff805`5fe350e2     : ffffb08d`00000101 00000000`00000080 ffffb08d`a862d000 00000000`00000080 : dxgkrnl!DXGADAPTER::PrepareToReset+0x222
  
ffffc503`cc312820 fffff805`5fe8a765     : 00000000`997101b0 ffffb08d`99715400 00000000`00000000 fffff805`5a55e49e : dxgkrnl!DXGADAPTER::Reset+0x346
  
ffffc503`cc3128d0 fffff805`5fe8a8c2     : 00000000`00000000 ffffb08d`abe37c50 00000000`00000000 fffff805`5ab4aac0 : dxgkrnl!TdrResetFromTimeout+0x15
  
ffffc503`cc312900 fffff805`5a152355     : ffffb08d`99715400 ffffb08d`9971fbb0 ffffb08d`00000000 ffffb08d`00000000 : dxgkrnl!TdrResetFromTimeoutWorkItem+0x22
  
ffffc503`cc312940 fffff805`5a154d47     : ffffb08d`99715400 00000000`0000031d ffffb08d`99715400 fffff805`5a152200 : nt!ExpWorkerThread+0x155
  
ffffc503`cc312b30 fffff805`5a21b174     : ffffd780`6a111180 ffffb08d`99715400 fffff805`5a154cf0 00000000`00000000 : nt!PspSystemThreadStartup+0x57
  
ffffc503`cc312b80 00000000`00000000     : ffffc503`cc313000 ffffc503`cc30c000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x34
  

   
  

   
  
SYMBOL_NAME:  igdkmdn64+159f0
  

   
  
MODULE_NAME: igdkmdn64
   

   
     
   
IMAGE_NAME:  igdkmdn64.sys
  

   
  
STACK_COMMAND:  .process /r /p 0xffffb08d9974c040; .thread 0xffffb08d99715400 ; kb
  

   
  
FAILURE_BUCKET_ID:  0x116_IMAGE_igdkmdn64.sys
  

   
  
OS_VERSION:  10.0.22621.1
  

   
  
BUILDLAB_STR:  ni_release
  

   
  
OSPLATFORM_TYPE:  x64
  

   
  
OSNAME:  Windows 10
  

   
  
FAILURE_ID_HASH:  {e6763e83-8f23-fb06-a9b1-144dd6d98f49}
  

   
  
Followup:     MachineOwner
  
---------

Was this post helpful?

View All

No Events found!

Top