VNXe3100 cannot obtain management IP address

Question

Hi,

I have tried everything to assign an IP address to the management port. Here is what I have done.

1. Used a paper clip and press the button with the two arrows pointing at each other for 5 secs. Tried the Unity Connection tool. nothing.

2. Used a paper clip and pressed the button with the two arrows pointing at each other for 10 secs. Tried the Unity Connection tool. Nothing.

3. setup a Windows 2016 server with DNS and DHCP (Dynamic DNS enabled). Put both GB ports for SP A and B on a switch along with my Server. Nothing.

4. Use the Unity Connection tool to manual set the IP using a USB drive. Did not work.

On the back of the EMC storage, the service lights are constantly blinking from blue to amber. From what I read if you receive a IP address the service lights will go blue.

Is there any other way to set the 3100 to factory default if you cannot access the system????

Thanks,

Carl

DELL-Sam L · Answer

Hello Carl, Are you getting the same errors from both SP’s? Have you tried to find the management ip as stated in this kb? https://dell.to/3Bm7LGi

cabman2323 · Answer

I think my system is a 3200.   Its an EMC BPE25.  From the google search is says 3200.  Sorry for the confusion.   Carl

cabman2323 · Answer

Sam,    The same error is on both SP's.  Where is the serial connection on the 3100 located?  I do not see any DB-9 connection on the back. Thanks, Carl   Thanks, Carl

DELL-Sam L · Answer

Hello Carl, A VNX3200 has a different process. Here is the process for vnx3200. https://dell.to/3BlquSj

cabman2323 · Answer

So I am able to connect to both SP A and B on 128.221.1.252 and .253. But when I run the impi tool ipmitool.exe -I lanplus -C 3 -U console -P -H 128.221.1.252 sol activate

The unity serial number is incorrect. Where do I find the Serial Number of the system for the Serial-over-LAN connection? I have tried several on the back of the 3200 but nothing worked.

Thanks,

Carl

DELL-Sam L · Answer

Hello Carl, The system serial is located on a tag on the rear of the system.  Here is a link to a video, I would try to connect using the steps in the video to see if you get any change

cabman2323 · Answer

Hey Sam.  I do not see the video link.   Carl

DELL-Sam L · Answer

Hello Carl, Sorry about that. Here is the link. https://dell.to/3nRh6B9

VNX

VNXe3100 cannot obtain management IP address

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