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973
May 23rd, 2022 02:00
VNXe 3300 upgrade firmware
I have a Dell/EMC2 VNXe 3300 Storade device with current firmware version 2.4.4.22283.
This version works on Flash Player technology what makes difficult to use it now (adobe flash player is deprecated). As I know, the new firmware version of my product uses HTML5. But there is no files for download at it's support page on Dell's website.
How can I get this firmware?
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DELL-Josh Cr
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9.3K Posts
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May 23rd, 2022 09:00
Hi,
Thanks for your question about the VNX firmware. Updates are here https://dell.to/3PDdvUb you have to be logged in to see them.
Let us know if you have any additional questions.
Nadiev Georgy
4 Posts
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September 12th, 2022 02:00
Hi DELL-Josh Cr,
Unfortunatelly there is no available downloads below your link even if I logged in. Or did I someshing wrong?
See the attached screenshot.
If there any else way to get the firmware?
Nadiev Georgy
4 Posts
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September 12th, 2022 07:00
No. And I can't do this via dell.com web-site "My Product and Services" tab because my service tag\serial number \Device ID not accepted (it has too much numbers\sybmols).
I'd like to register my Dell\EMC Storage Device but I don't know how and I'll be thankful for any help.
Here the Device ID\SN and PN at the screenshots.
No. And I can't do this via dell.com web-site "My Product and Services" tab because my service tag\serial number \Device ID not accepted (it has too much numbers\sybmols).
I'd like to register my Dell\EMC Storage Device but I don't know how and I'll be thankful for any help.
Here the Device ID\SN and PN at the screenshots.
DELL-Josh Cr
Moderator
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9.3K Posts
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September 12th, 2022 07:00
Is the vnxe attached to the account that you logged in with?
Nadiev Georgy
4 Posts
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September 12th, 2022 08:00
How can I get these customer and order numbers? It seems that my device was purchased about 8 years ago (and I work here less than a year).
Unfortunatelly I don't have any purchase documents. Is there any other ways to register my device or get software update for it?
Can you help me with it?
DELL-Josh Cr
Moderator
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9.3K Posts
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September 12th, 2022 08:00
Can you try adding by customer and order number? If not you may need to contact phone support.
DELL-Josh Cr
Moderator
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9.3K Posts
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September 12th, 2022 09:00
This is why it isn’t working.
As a result of applicable restrictions, Dell has suspended all product sales and services in Russia, Belarus and the Donetsk and Luhansk regions of Ukraine.