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November 11th, 2020 15:00
VNX5300 Storage System Failure
Hi,
I have a VNX5300 that I purchased over Ebay all disk are empty and when I connect to the console by to com1 with Putty I always get Storage System Failure- Contact your Service Representative. this is on SP B and from SP A I see like aaaAAaBBBbCCc..... and after I get an
INFORMATION POST Start
Errorcode 0X0000018F
ErrorDesc:
FRU: All System FRUs
Fault Status Code: 0x00
Device: BOOT PATH
Description: Data directory Boot Service Not Loaded Error!
Rev: 42.20
EndError
I have all the Utilities available for VNX Unisphere Service manager , client, VNX client, Launch VIA , EMC VNX Installation Assistant. but since I don't have the IP configured for both SP's I can't use them. I would like to reset the all thing to set the proper IP by the console but it's not working.
Anyone can help me with this it been more than a week I trying to figure out what to do to fix this an be able to connect to this device.
thanks for your help
Marc
DELL-Sam L
Moderator
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7.6K Posts
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November 12th, 2020 12:00
Hello Marc,
You need to have a minimum of 5 drives in your VNX5300. Here is a link to a KB that maybe of assistance as well. https://dell.to/32DXTcm
Also here is a link to a video as well. https://dell.to/3phzrqS
CommercePros
8 Posts
0
November 12th, 2020 12:00
Hi,
there's 13 x 600gb disk in the unit.
I tried the ctrl + C to stop the post and then do the Recover but it crash with error 0X0000018F and then restart the process.
I would like to see the post you sent me the link but it's mentionning that I need permission to view the link.
thanks
Marc
DELL-Sam L
Moderator
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7.6K Posts
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November 12th, 2020 17:00
Hello Marc,
Are the drives that you inserted EMC drives or just general drives?
CommercePros
8 Posts
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November 13th, 2020 05:00
Hi,
How would I know that. They are SEagate 600gb 15K in a caddy that fit in the VNX. There's no EMC wrote on it.
thanks
Marc
CommercePros
8 Posts
0
November 13th, 2020 10:00
Hi All Disk Caddy are # 005049274 that are in the List
DELL-Sam L
Moderator
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7.6K Posts
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November 13th, 2020 10:00
Hello Marc,
Here is the link to EMC VNX5100 and VNX5300 Series Storage Systems Disk and OE Matrix. You will need to confirm that your drives are on the list. If your drives are not then they will not work with your VNX5300.
https://dell.to/2UqMNTC
DELL-Sam L
Moderator
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7.6K Posts
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November 13th, 2020 16:00
Hello Marc,
Here is a link to a KB that can help you find the control station ip of your VNX5300. https://dell.to/2IBFwOd
CommercePros
8 Posts
0
November 16th, 2020 07:00
Good day ,
Thanks for the link but I can't view it: This article is permission based. Find another article.
would you know the reason why ?
thanks
CommercePros
8 Posts
0
November 16th, 2020 12:00
Hi,
I have a Dell account but not EMC where should I create an Account for EMC?
thanks
DELL-Sam L
Moderator
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7.6K Posts
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November 16th, 2020 12:00
Hello Marc,
Do you have an EMC account?
DELL-Sam L
Moderator
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7.6K Posts
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November 16th, 2020 15:00
Hello Marc,
You should get a login screen and you can create an account on there and it should let you view the KB once you are logged in as the KB is customer readable. Here is a link to the account if you need it. https://dell.to/3lJ6sdC