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June 23rd, 2025 09:41
VNX5200: Unable to access the web interface.
Hello everyone,
I'm having an issue with my VNX5200. I can't get access to the web interface via IE. When i try to connect to the web page it just won't load. IE says that it cannot load the page. The address of SP A is valid. I tried reloading the VNX management service via https://<SPA/SPB IP>/setup but this didn't help because this page is also unavailable.
The list of procedures which i tried to do:
1) Reload the management service via https://<SPA/SPB IP>/setup:
This didn't work. I could not access the web page;
2) Reload the management service via Navisphere CLI:
This didn't work. I could not connect to the VNX. The following error occurred:
'A network error occurred while trying to connect.' xxx.xxx.xxx.123'.
Message: Error occurred because connection refused.' Unable to establish a secure connection to the Management Server;
3) Connect to the VNX5200 via Unishphere Service Manager:
This didn't work.. When i try to connect to the VNX5200 i receive the following error:
The specified system is not reachable or the certificate on the system could not be validated;
4) Used the following command - telnet 172.20.10.145 6389:
The port is available;
5) Used the following command - naviseccli security -certificate -setlevel low
Still won't be able to connecto to the VNX5200
What else can i try to do in my situation ?
DELL-Sam L
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June 23rd, 2025 16:20
Hello MaxPower1,
Do you know the current OE version of your VNX5200? Were their any errors on the system prior to trying to access the web gui? Here are a few links to some kb’s that maybe of assistance.
https://www.dell.com/support/kbdoc/en-us/000056828/the-specified-system-is-not-reachable-or-the-certificate-on-the-system-could-not-be-validated?lang=en
https://www.dell.com/support/kbdoc/en-us/000034535?lang=en
https://www.dell.com/support/kbdoc/en-us/000049113?lang=en
MaxPower1
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June 24th, 2025 05:10
@DELL-Sam L,
My OE version is 05.33.000.5.081
Ports 443 and 80 are available
I tried opening https://www.dell.com/support/kbdoc/en-us/000034535?lang=en and https://www.dell.com/support/kbdoc/en-us/000049113?lang=en but i received an error message: "Page not found. We're sorry, the page you are looking for may have been moved or may no longer be available."
DELL-Sam L
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June 24th, 2025 14:30
Hello MaxPower1,
Here is what those two links state.
VNX: Navisphere CLI error: Error occurred because connection refused. Unable to establish a secure connection to the Management Server. (User Correctable) Audience Level: Customer
Summary: This article describes a potential reason for this error to occur while trying to run navi CLI commands to the VNX Storage Processors.
Symptoms
While running naviseccli commands to a storage processor, a network error occurs:
C:\Users\user>naviseccli -h <SP_IP_address> -user <username> -password <password> -scope 0 getagent
A network error occurred while trying to connect: 'xx.xxx.xx.x'.
Message : Error occurred because connection refused. Unable to establish a secure connection to the Management Server.
Cause
Resolution
*** If so, try with the SPA's IP address ***
If you have IP Filtering on admin access enabled:
For reference, Administration Access Restrictions enables only specific client IPs to be able to issue management commands or access management GUI (Unisphere Manager or USM). This is done through the setup page of the storage processor (https://<SP_IP>/setup), under the Set Administration Access Restrictions menu.
Check KB 320438: How to configure Administration access restriction from GUI and CLI?
Unisphere USM: USM for VNX Array Login Fails with "The specified system is not reachable, or the certificate on the system could not be validated" Audience Level: Customer
Summary: Unisphere Service Manager (USM) for VNX array login fails with "System is not reachable, or the certificate on the system could not be validated" (Dell Correctable)
Symptoms
Generated self-signed certificates for both the SPs, but the issue persists.
Cause
Resolution
The 32-bit JRE is required, even on 64-bit systems.
Additional Information
Go to Java Control Panel > Security Tab > Manage certificates > Certificate Type > Details
tianchou
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98 Posts
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June 29th, 2025 01:40
I guess your SP working in a degrade state. Pls. check the SP LED whether constantly blue. When the SP fault LED off, then the SP is working normally.
If it worked in degrade state, you need to find the root cause and then fix it and bring it to normal node. Then you can access SP by web.