vnx5200 - SPA IO Module 2 Resume Prom Read failed

I will continue. I checked the storage system using diagnostics in USM. No errors found.

Hello uvarovnick,

Here are a couple of links to some kb’s that maybe of assistance.

https://dell.to/3G8mVSF

https://dell.to/3Fcx1R6

Hello DELL-Sam L, Unfortunately this did not solve the problem.

Here is the resume output through the cli. The information is similar for SPA and SPB.

Storage Processor A
I/O Module 2 *** Resume PROM is faulted ***
EMC Part Number: 303-092-102B
EMC Artwork Revision: B01
EMC Assembly Revision: C11
EMC Serial Number: CF2C4154700389
Vendor Part Number: N/A
Vendor Artwork Number: N/A
Vendor Assembly Number: N/A
Vendor Serial Number: N/A
Vendor Name: N/A
Location of Manufacture: N/A
Year of Manufacture: N/A
Month of Manufacture: N/A
Day of Manufacture: N/A
Assembly Name: GLACIER 4 PORT FIBRE SLIC
Programmable Name: CMDAPP:CMDTABLE:CMDBOOT
Programmable Revision: 14.12:0.58:0.06

Storage Processor B
I/O Module 2
EMC Part Number: 303-092-102B
EMC Artwork Revision: B01
EMC Assembly Revision: C11
EMC Serial Number: CF2C4154402024
Vendor Part Number: N/A
Vendor Artwork Number: N/A
Vendor Assembly Number: N/A
Vendor Serial Number: N/A
Vendor Name: N/A
Location of Manufacture: N/A
Year of Manufacture: N/A
Month of Manufacture: N/A
Day of Manufacture: N/A
Assembly Name: GLACIER 4 PORT FIBRE SLIC
Programmable Name: CMDAPP:CMDTABLE:CMDBOOT
Programmable Revision: 14.12:0.58:0.06

Hello uvarovnick,

Looking at the output all looks ok.  If you reboot the SP one at a time do you get the error again?

Hello DELL-Sam L, Yes, I rebooted SP one by one. But the situation has not changed. A reboot with power off may be required.

Hello uvarovnick,

You can try that to see if that will clear the error.  I would also try to reseat the cables on the SP as well.