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635
March 18th, 2021 15:00
Unable to view support info for most of my company's VNX devices
I manage several EMC VNX SANs for my company. When I enter their serial nos. in the Dell support site, I can only get info on two of them. All the rest say, "You are not authorized to view this DELL EMC Product."
Is there a solution to this?
I could open a ticket but the ticketing system wants to tie it to a specific product, which wouldn't make sense here. Also, my company does not have a Dell rep. as far as I can tell.
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DELL-Sam L
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March 19th, 2021 09:00
Hello Mattsg2000,
Are you logged in with your emc account when you are trying to access the serial #’s? if you are then the only other way to check warranty status is to contact a sales rep or open a support case & we can look to see if the system are under warranty.