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March 24th, 2021 08:00
Service mode
Hi, i have vnxe 3200 and unable to take access management ip.My san is in service mode after rebooting again and again because SP status LED blinking blue and amber in every second.
Pls tell me how to hard reset and so that i can get management console
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DELL-Sam L
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March 24th, 2021 16:00
Hello alok_dell,
Are both SP’s blinking in service mode, or is just one SP? Have you tried to connect to the management port directly using a laptop? Do you have the EMC IPMI tool so that you can connect to the SP? If you don’t here is a link to the tool. https://dell.to/3chtBBu
Here is also a link to the install guide for IPMI tool. https://dell.to/3sks6YX
alok_dell
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March 24th, 2021 23:00
Both the SP are in service mode
alok_dell
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March 24th, 2021 23:00
And also my vnxe showing amber light in cru status in both sp
DELL-Sam L
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March 25th, 2021 09:00
Hello alok_dell,
When the cru light is lit, there is an internal CRU is faulted. For example, bad DIMM or bad mSATA. What you can do is to pull the SP’s out one at a time and make sure that all memory modules are seated. Did you install the IPMI tool and try to connect the SP’s?
alok_dell
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March 25th, 2021 20:00
If cru fault is there, can i take console of the vnxe by connecting in service port with my latop. And then i will use impi tool.
alok_dell
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March 25th, 2021 20:00
Today i ll try for impi tool.
DELL-Sam L
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March 26th, 2021 12:00
Hello alok_dell,
You can use the ipmi tool and see what is going on with your SP’s to see what error they are having.
alok_dell
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March 27th, 2021 11:00
I am able to ping both the sp from latop to sp ip add as 128.221.1.252/253 but, how ever after firing command as mentioned in document. And also password was correct, still the error coming as,,,,,Error: unable to establish ipmi v2/RMCP + session
DELL-Sam L
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March 29th, 2021 13:00
Hello alok_dell,
Since you can’t access using the tool it would be best to open a support case so that we can look into your issue.
alok_dell
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March 30th, 2021 04:00
As per the manual, for getting console i have to install ipmi tool(1.0), and 4 files are also to be there in that impitool folder.
But from your website ,i have downlaoded ipmi tool 1.8 ver and after instaltion 4 files are there. Out of four file 2 files are same and other 2 files are not same.
May be defect can be rectified if you provide ipmi tool 1.0
DELL-Sam L
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7.6K Posts
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March 30th, 2021 11:00
Hello alok_dell,
I am not seeing version 1.0 as the link that I provided was to the only one that is available that I could find.
alok_dell
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May 6th, 2021 05:00
Hi team,
Presently i am able to connect my vnxe3200 through ipmi tool.But both SP are in service mode. Which command should i fire so that i can configure the ip add and can go to normal mode
DELL-Sam L
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May 6th, 2021 10:00
Hello alok_dell,
Here is a link to a KB that maybe of assistance.
https://dell.to/3uqhnx0
https://dell.to/3eqHrCo
alok_dell
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May 10th, 2021 19:00
Dear team,
I browsed your link that you provided but that page is permision based. I am unable to accesss your content.
Is there any document or other solution
DELL-Sam L
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May 11th, 2021 07:00
How to put a VNXe storage processor (SP) in service mode in GUI & CLI
Article Content
Symptoms
How to put a VNXe storage processor (SP) in service mode from the Command Line Interface (CLI)
Unishpere GUI is not opening.
Management IP address is not working for some reason.
Resolution
You can follow the instructions to put the SP in service mode either in Unisphere (GUI) if you have access or CLI. If there is no access to Unisphere for some reason you can follow command line steps. In either case, it will take same amount of time to go to service mode.
In GUI:
1. Click Settings > Service System.
2. Enter the Service password to access the Service System page.
3. Under System Components, select the SP you want to place in Service Mode.
4. Under Service Actions, select Enter Service Mode, to place the SP in Service Mode.
5. If both SPs are in Normal mode, the system presents you with an option to leave write cache enabled on the non-Service mode SP. If you are putting a single SP into Service mode and you are not replacing hardware, you can safely leave write cache enabled.
If you want to leave cache enabled, click Show Advanced, and click the Leave write cache enabled on non-Service SP checkbox.
https://dell.to/3tHtpRo Execute service action.
https://dell.to/3eCzVV8 the Service Confirmation dialog box, click OK.
Do not perform any actions in Unisphere until this operation has completed.
Wait at least 10 minutes while the SP enters Service Mode. You will know the SP is in Service Mode when the Mode field displays Service Mode. By default, the Service System page will refresh every 60 seconds to display the current status and mode of the SP.
Once in Service Mode, the Fault LED on the SP flashes amber and blue.
For command line interface you need:
OR
A direct serial connection to the service console port (serial cable to COM port)
If you log on using an SSH connection, you will be connected to the primary SP (for example, SP A). If you intend to put both SPs in service mode, first connect to the peer SP by issuing the SSH command (in this example: ssh spb). If you log in to the CLI interface using service credentials (username - service, password) set during configuration, issue the following svc_ commands in sequence to reboot the storage processor in service mode.
service@spa spa:~>svc_rescue_state -s
service@spa spa:~>svc_shutdown -r
Once the reboot starts, you will lose your SSH connection. Connect again and run same set of commands on the primary SP.
These command must be executed on a per SP basis.
To bring SP into normal mode again, run following commands in sequence:
service@spa spa:~>svc_rescue_state -c
service@spa spa:~>svc_shutdown -r
Additional Information