NetStats report displays zero values

Hello Satya,

Here is a link to a KB that should resolve your issue.  You will need to login with your EMC account.

https://dell.to/37tYZJ2

Please let us know if you have any other questions.

Hi Team,

Thank you for providing the kb article. I have followed the article to reset  CST file however, the issue is same and is not resolved We still have same problem. Please suggest.

Regards,

Satish Rathod.

Hello Satya,

If you right click on the graph, what options are displayed that you can select?

Please let us know if you have any other questions.

Hi Team,

The right click for exporting data, printing, choosing time interval  and selecting stat.

We tried changing intervals but still no help.

Regards,

Satya.

Hi Team,

I tried from CLI and it was not showing any stats but the error 'server_snmpwalk : error msg : user_name3, The requested lockbox entry could not be found.

So i followed below steps and it worked in CLI but stats are still not showing in GUI.

Followed these steps:

1. Get the list of hidden user names using the following command.  This username will look something like below:
   
   server_snmpd server_2 -user -list
   
   CYZd1LPE06HCbLcEBdvI0R0AGZUUCYd
   
   If hidden users are found, delete each one from DART using following command:
   
   server_snmpd server_2 -user -delete
   
    
2. Reinitialize the lockbox using the command:
   
   /nas/sbin/cst_setup -init
   
    
3. Run the following command to configure hidden user on CS and DART:
   
   /nas/bin/nas_cmd @.server_snmpd server_2 -reconfignetstat
   
    
4. Verify the lockbox is created:
   
   ll /nas/site/cst/csp.clb

Kb: https://www.dell.com/support/kbdoc/en-us/467206

Does server_netstat work correctly ?

Yes, it works correctly.

In CLI it shows stats. Not sure why it is troubling in GUI only for this particular array.

For other partner server it works fine and shows stats.

Regards,

Satya

Hello Satya,

It would be good for you to open up a support ticket so that we can see why it is not working in the GUI but you can see it via CLI.

Please let us know if you have any other questions.