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January 13th, 2020 04:00
How to obtain license key after reimage?
We had to reimage our VNXe 1600 and after it all licenses are missing. When I click on "Obtain License file online" at Unisphere it points me to this page:
https://support.emc.com/connect/product.php
which is empty. How can I obtain license file?
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DELL-Sam L
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7.6K Posts
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January 14th, 2020 13:00
Hello CirrusPL,
If you didn’t save you licenses before you reimaged your vnx, then you will need to contact support so that they can look them up & send them to you again. If you have an old set of SP collects you can use those as well as they generally have your license info saved in the logs.
Please let us know if you have any other questions.
MikeLong77
1 Message
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March 9th, 2021 09:00
I save the config before I reimage the SPs. Would be saved on the config that I saved?
DELL-Sam L
Moderator
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7.6K Posts
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March 9th, 2021 13:00
Hello MikeLong77,
It maybe saved on the configuration that you saved. Did you gather a set of logs prior to reimage your SP’s? Here is a link to a KB that maybe of assistance as well. https://dell.to/3qzL9fU