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June 26th, 2018 11:00

EMC Support Totally Inaccessible

Hello.  We have no way of accessing EMC support.  No emails, phone calls or websites work anymore.  They redirect to Dell sites which are all broken.  Most take us to the site pictured below.  It never redirects and the 'Click Here' link takes you right back here.  Since dell started taking over the support has been going downhill.  It is now not support at all.  If you are looking for a Storage solution for your company go somewhere other than EMC.  Network Appliance or even HP would at least provide you a support solution.  My small business, which has an equally small IT staff, has been fruitlessly using hours of our time trying to contact someone to address an issue with our VNXe 3200.  We simply cannot afford to do this anymore.  Not sure how long Dell will allow this post to remain, but if you do get to read and haven't committed to an EMC solution... ask your salesperson to show you what EMC support looks like or simply try to go there yourself.  http://support.emc.com.  Good Luck!

  Screenshot_2018-06-26_13-40-38.png

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