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1 Message
1
5627
March 13th, 2018 07:00
Changing password for VNXe 3100-Error
Hello All,
I hope I can get some help regarding this simple issue. we have this VNXe 3100 box thats been off from last 2 years. Just started working at this new company and I was told to bring it life for storage of non-critical data.
I had no access to the "Service password" so I tried resetting it using the following article (Procedure to reset service password and admin password on VNXe). I was able to get in using the default admin password but getting an error message with service password (please see the attached screenshot).
Default passwords Im using:
admin: Password123#
service: service
Error message: This operation is not supported. This function may not yet be implemented (Error Code:0x1)
Any help regarding this would be highly appreciated! Thanks in advance
Anonymous User
2 Posts
0
March 14th, 2018 07:00
Hello,
I have the same exact problem.
The Help button points to a 404 error (https:///help/webhelp/fr_FR/index.htm?a=0.943722490221262#topics/context_sensitive/changing_default_passwords.htm).
Before the form is loaded completely we see this form a few seconds:
It is possible to connect via SSH using the service/service but I don't know if it helps at all.
There is this post talking about this problem. It looks like EMC can resolve the bug by adding a missing file.
The support doesn't help as I don't have a service contract.
All2surreal
6 Posts
0
August 9th, 2018 08:00
Ever fix this? I have the exact same problem. It's not taking either password.
fowljewl2
1 Message
0
August 9th, 2019 07:00
They have never fixed this. My device will completely lose the service password after a certain number of days. I know exactly what the service password should be but it will not take it. I have a VNXe3150. I have called Dell/EMC numerous times to have them reset this.
bulgie
2 Posts
0
September 17th, 2019 20:00
Same problem.
I can change the service password via ssh with svc_service_password -s
I can reset it to default with svc_service_password -r
Neither of those allows me to log in to Unisphere. I had everything working fine, but then I tried resetting the passwords from instructions here: https://community.emc.com/docs/DOC-17319
I tried the trick that helped someone else, resetting using the other SP, but no joy.
So now the box is bricked unless I want to buy a support contract? Disappointing.
Advice to anyone else who hasn't bricked theirs yet, do not follow the password reset instructions above.
xlntech1
2 Posts
1
March 8th, 2020 06:00
Login to the serial console with the service account. At the command prompt type the following:
uemcli -u Local/admin -p Password123# /user/account create -name auser -type local -passwd NewPassword1! -role administrator
Now you can login to the gui with that useraccount. You can also change the default admin pw with a similar uemcli command:
uemcli -u Local/admin -p Password123# /user/account -id user_admin set -passwd NewPassword1! -oldpasswd Password123#
I did both so I'm not 100% sure that just changing the admin pw will get you past that ridiculous wizard that "accidentally" makes your vnxe unusable unless you pay for support but I know creating a new user works and assume just changing the admin pw would have also.
Also, you can change the service pw at that same console with svc_service_password -s
ShortEdw
1 Message
0
March 8th, 2020 09:00
I had a similar error
FoReVeR_0515
1 Message
1
March 30th, 2021 10:00
@xlntech1 Thanks for this! I ran in to the same problem as the OP and couldn't get past the change password prompt after logging in to the web UI. It seems the service account password actually did change, because when connecting to the VNXe via SSH, I had to use the new password I tried to set at the web UI. After getting in, I was able to run your second command to reset the admin account password. After this, I was able to log in successfully to the web UI. Thanks again!