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July 14th, 2017 02:00
Batteries are dead
Hello Community,
We have VNX8000 stored in warehouse for more than a year.
Now the batteries are dead and device won't turn on.
Is this normal? Do we have to order new batteries? What should we do to prevent this from happening again?
Thank you.
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umichklewis
3 Apprentice
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1.2K Posts
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July 21st, 2017 14:00
By batteries, I think you're referring to the SPS, correct? Have you contacted your local EMC CE? They can come onsite and assess the situation, and order new batteries if needed. I'd wager that the SPS won't power on until the batteries reach a threshold voltage.
Let us know if that helps!
Karl
Rainer_EMC
4 Operator
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8.6K Posts
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July 24th, 2017 05:00
I guess they just need recharging.
I would suggest to contact your service provider