"Could not get Pool details" - VSI Provision Storage ?

Hi,

May i know the complete version of VSI plugin ?

Thanks

Madhu

Please have a look at the primus article :emc291855

Since we purchase the EMC SAN from DELL and download the EMC VSI Plug In, can we ask EMC for support or should we talk to DELL ?

Thanks

Storage Viewer - Version 5.2.0.120

USM - Version 5.2.0.266

Is there any other information is required ?

Thanks

You can contact EMC Support and mention Primus emc291855. The Support personnel then will contact the VSI Engineering Team to get the hotfix and keep you updated.

I have dicussed with both EMC and DELL.  EMC says that we have to talk to DELL as we purchased the SAN from DELL.

On the other hand, DELL Support asks us to wait for next release of VSI (Instead of sending us the fix) *sigh*

I have followed DELL support's suggestion and downloaded the latest version of VSI.  Unfortunately, we still get the same error message.

Just wonder whether there is any clue for the cause of problem ?  And is there any suggestion ?

Thanks

I've recently seen this issue.  It is fixed in VSI USM 5.2.0.290.  The issue may also be seen with VSI USM 5.3.0.  A version with the fix for 5.3.0 is expected to be released on http://powerlink.emc.com in the next week or so.

Thanks for the heads up pete2c

Hi,

I have installed the latest patch but still get the same error.

Thanks

Hi,

I have installed the lastest USM (Version 5.4) but still doesn't work.

Thanks

TonyJK,

Can you verify first that you have the proper prerequisites for the latest version of the VSI USM plugin?

1) Since you have a CX4, must be FLARE 29 or newer (doesn't support FLARE 28)

2) Having updated to the latest VSI plugin, regardless of the version of FLARE running: NAVISECCLI v7.32

3) Port TCP/443 (and 6389) is open between the workstation and the SP's

Also, when you installed naviseccli, on the prompt asking: "Verification Level", did you select the default "Low (The certificate will not be verified)"?  Regardless, I would recommend uninstalling and reinstalling selecting the default of "Low".  It is in a way "incompatible" with many of the layered applications.  Another example is Replication Manager which requires "Low" to be configured.  Once installed, the only way to modify it is to uninstall and then reinstall.

Another simple test would be to manually run a naviseccli command knowing that under the hood, the VSI USM plugin uses (and requires) naviseccli to discover the (block) array and to perform most of its functions:

naviseccli -h getrg

naviseccli -h storagepool -list

Next would be to gather the logs for us:

1) Close the vSphere Client (if it is open)

- Resets the "Active Logs"

2) Open the vSphere Client

3) Generate error

4) Navigate to: Home > Solutions and Applications -> EMC (VSI)

5) Under "Logging" select:

a) Log Files: USD.UnifiedStorageManagement.txt

b) Log Levels: All

c) Check: "Active Logs

Either review the error messages or feel free to post here for us to review.

Dear Chris,

Yes, you are right.  We are running FLARE 29.

When I run "naviseccli -h getrg", it gives me all the Storage Groups in the Storage Array.

When I run "naviseccli -h storagepool -list", it says " Management Server - Virtual Provisioning Feature software is not installed or is unavailable".

From the log file, I get a number of DEBUG message and finally an ERROR message as follow:

.....

.....

2013-02-07 15:43:59,886 [9172] [24] DEBUG EMC.Solutions.VMware.Unified.Engine.StorageProcessorConnection - Collecting Pool details - Start

2013-02-07 15:43:59,902 [9172] [24] DEBUG EMC.Solutions.CLARiiON.NaviSecCliAdapter.Engine.Connection - Executing command: storagepool -feature -info -isvirtualprovisioningsupported

2013-02-07 15:44:00,401 [9172] [24] DEBUG EMC.Solutions.CLARiiON.NaviSecCliAdapter.Engine.Connection - Received response (Took 0m:0s.499ms) exit code: 19735 standard out: Usage:

2013-02-07 15:44:00,401 [9172] [24] ERROR EMC.Solutions.CLARiiON.NaviSecCliAdapter.Engine.Connection - Command Execution: Error returned from Block Storage System.

2013-02-07 15:44:00,401 [9172] [24] ERROR EMC.Solutions.VMware.Unified.Gui.provisioningUi.StorageType - System.Exception: Could not get Pool details.  ---> System.Exception: Could not get Pool details.  ---> System.Exception: Usage:

2013-02-07 15:44:18,201 [9172] [ClientUIThread] INFO  EMC.Solutions.Utilities.Profile.AccessProfileAdapter - Edit Access Profile: Start

2013-02-07 15:44:18,232 [9172] [ClientUIThread] INFO  EMC.Solutions.Utilities.Profile.AccessProfileList - Creating a DataSet for the access profiles to save to a file

2013-02-07 15:44:18,248 [9172] [ClientUIThread] INFO  EMC.Solutions.Utilities.Profile.AccessProfileList - Savings all Access Profiles to C:\Users\administrator.COMPANY\AppData\Roaming\EMC\Unified Storage\Config\EMC_Credentials.xml by registry key EMC_Unified_Storage_VMware_Plugin

2013-02-07 15:44:18,279 [9172] [ClientUIThread] WARN  EMC.Solutions.Utilities.Xml.XmlSerializer - Cipher data is not specified.

2013-02-07 15:44:18,279 [9172] [ClientUIThread] INFO  EMC.Solutions.Utilities.Profile.AccessProfileList - Creating a DataSet for the access profiles to save to a file

2013-02-07 15:44:18,326 [9172] [ClientUIThread] INFO  EMC.Solutions.Utilities.Profile.AccessProfileList - Savings all Access Profiles to C:\Users\administrator.COMPANY\AppData\Roaming\EMC\Unified Storage\Config\EMC_Credentials.xml by registry key EMC_Unified_Storage_VMware_Plugin

2013-02-07 15:44:18,419 [9172] [ClientUIThread] INFO  EMC.Solutions.Utilities.Profile.AccessProfileAdapter - Edit Access Profile: End

Your advice is sought.

Correct, nothing new is getting uploaded to Powerlink so you should search support.emc.com instead for the following:

"Navisphere CLI Windows"

I'm not a fan of putting direct links in the forums as they quickly go stale quickly.  So I like to reference the search string instead.  Scroll down and you will find the latest which as of this writing is: 7.32.0.5.54.  When you do reinstall, as a reminder select "Low" for the Verification Level.

Dear Chris,

Thanks for your advice. 

From Powerlink, Software >> Navisphere Server Software, I can only get Navisphere CLI 7.31, is it correct ?