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2391
September 24th, 2010 12:00
virus or not?
About a month ago a virus entitled Security suite started attacking programs on my computer. It appeared as an orange logo on the bottom right hand tool bar. It started interfering immediately and gradually got worse. In desperation I finally opened it and had a web site trying to sell me anti-virus software.
I managed to get rid of this nuisance by using system restore.
Now I have blue logo in the same place which has an i in the middle. When I pass the cursor over it it claims to be "informational alerts" a piece of grammar which makes me think it is probably a virus. I don't think it has done anything yet, although for some reason my screen resolution changed recently and had to be changed back. I haven't opened it.
Question is-is it a virus? If so what can I do about it. I tried system restore but it did not work. If it is not a virus what is it?
Bugbatter
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September 26th, 2010 05:00
No need to apologize. We're always glad to help. It seems a bit odd that a standard Windows Vista logo was superimposed on one of Dell's. It is always good to be suspicious when it comes to the internet. It still wouldn't hurt to run Malwarebytes Anti-Malware. It's free and a good program to keep updated and run every so often just to be sure nothing has sneaked by your anti-virus and Windows Defender.
Bugbatter
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September 24th, 2010 14:00
Hi Jim, Welcome :emotion-1:
You did not give us much information to go on. What is your operating system? Have you run any scans with legitimate security programs to see if there are any remaining remnants from that rogue security suite left on your computer?
I suggest giving Malwarebytes a try.
Please download to your desktop Malwarebytes' Anti-Malware from Here or Here
Double Click mbam-setup.exe to install the application.
and just double-click on mbam-rules.exe to install.
Alternatively, you can update through MBAM's interface from a clean computer,
copy the definitions (rules.ref) located in
C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes'
Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
Click Remove Selected.
1. Just click the "+ New Post" button (upper right) in the Malware Removal forum HERE
to start your own thread requesting assistance for a follow-up check to be sure the malware is gone.
2. In the discussion window that opens, simply Right-Click and select Paste.
Extra Notes:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer, please do so immediately.
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes.
**If you need to re-install MBAM but encounter issue in re-installing, try using the MBAM Cleanup Utility by downloading it from http://www.malwarebytes.org/mbam-clean.exe
jimstacey
14 Posts
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September 25th, 2010 03:00
thanks for that. It looks a bit intimidating for a virus virgin but I'll have a go.
I am running Windows Vista and I have done a Norton complete system scan but the logo is still there.
Thanks again
jim
Bugbatter
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September 25th, 2010 17:00
Is the icon the standard Vista Information icon? http://msdn.microsoft.com/en-us/library/aa511277.aspx#informationgl
If you right-click on it, can you check the Properties?
jimstacey
14 Posts
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September 26th, 2010 05:00
I'm sorry. it appears that I have been literally shortsighted and as a result have wasted your time. When I took a magnifying glass to it the logo was the standard vista information logo superimposed on the dell spanner logo. When I right clicked it it produced a list of useful dell sites. My only excuse apart from being a senile old git, is the strange labelling "informational alerts" is weird English, and the fact that the last suspicious logo I had WAS a virus which started to disable my programs very quickly.
Thank you so much for your help. It is a real source of comfort for beginners like me to know that such help is available.
Regards
Jim