1 Rookie
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83
May 11th, 2025 04:33
McAfee Installation
It's been 20+ days since I purchased the laptop, and as part of the purchase, I have taken a McAfee 3-year subscription and paid the amount to Dell, but till now I haven't got that installed on my laptop. I have written many emails, but nothing has worked for me. I seriously expect Dell to get this installed on my laptop.
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DELL-Nat M
Community Manager
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3.2K Posts
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May 13th, 2025 15:18
Marking as a solution for visibility only.
If you're experiencing issues with McAfee not installing or activating on a newly purchased computer, please contact our support team. This issue does not affect older systems with McAfee.
You can use the Get Help Now chat feature located at the bottom right corner of the page.
Once you contact tech support, the agents will escalate this issue, so we kindly ask for your patience.
(edited)
DELL-Cares auto response
Community Manager
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994 Posts
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May 11th, 2025 04:33
Yasvanth
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4 Posts
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May 12th, 2025 21:07
It's been 20+ days since I purchased the laptop, and as part of the purchase, I have taken a McAfee 3-year subscription and paid the amount to Dell, but till now I haven't got that installed on my laptop. I have written many emails, but nothing has worked for me. I seriously expect Dell to get this installed on my laptop.
Yasvanth
1 Rookie
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4 Posts
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May 14th, 2025 02:05
It's been a few weeks now, and I haven't received a response. I spoke with technical support as well, and I am reaching out to them daily, but they haven't responded.
Yasvanth
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May 14th, 2025 02:07
Where did you offer the solution? And to whom did you offer the solution? Why have you marked this as solved?
DELL-Nat M
Community Manager
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3.2K Posts
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May 14th, 2025 11:59
@Yasvanth
I can see that a case has been raised and the escalation team is actively working on it. Please wait until the end of this week. If they don't reach out by then, please let me know here on this thread, and I will follow up for you.
Regarding the solution, please read the statement above it. I marked it as a solution for better visibility. This way, if another user comes to this thread, they will see it first and hopefully get in touch with support as well.