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1 Rookie
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9 Posts
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1288
September 11th, 2017 00:00
alert parameters missing in email notification
The following alert running but not running for some device ( filters). I controlled filters name are correct. Lots of alert come but these seems that PROP.'device' and some of these are come to correct (come with device name). i could not understand what is missing. Is there someone who can help in this matter?
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SKT2
2 Intern
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1.3K Posts
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September 11th, 2017 06:00
is this a new implementation ? or broken after an upgrade?
isakats
141 Posts
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September 11th, 2017 06:00
Hi menekse,
If i am understanding you correctly, you are getting some alerts without the device property in it ?
A quick fix could be to add "device" in your filtered entry point which will ensure that the device property is present in the data before the alert processes it.
However this could indicate issue with the data that is being collected as the device property is used in nearly every report, all metrics should have a valid value for this property.
In order to figure out what is causing this we would need to look in the alerting-backend logs to see if there are any errors and review the data that is being sent to alerting.
This would be a lot faster and easier trough webex; you should open a service request with support.
regards,
Isaka
menekse
1 Rookie
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9 Posts
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September 12th, 2017 03:00
Hi,
Filtered entry have 11 devices. when I check the device names, i did not see any problem. actually mail action is running correctly but just for 3 devices. Other devices seems that PROP.'device' in email.
isakats
141 Posts
0
September 12th, 2017 08:00
Hi menekse,
Something must be going wrong either in the alerting-backend or with the data being pushed to it, unfortunately this will require more in dept troubleshooting then what is possible trough the forum.
You should open a service request with support.
regards,
Isaka