You are not authorized to view this product.

Hi,

Thanks for your question.

Which product is it? Are you logged in?

Let us know if you have any additional questions.

unfortunately, i do not have access to the device. i received an email from a coworker with the serial number and they asked if i could get the warranty information with the information they provided, but i received the error posted

Can you private message me the serial number?

@DELL-Josh Cr​ , yes, thank you. there are many, but here is one of them.

I am having the same error, follow the instructions here https://dell.to/48HIuHm or call customer care to get it activated. 

@DELL-Josh Cr​ , thank you. i will try that

@DELL-Josh Cr​ the given link was not working, how to get the access to existing devices since i am new to the team and created the EMC support ID.

You will need to contact customer care so they add it. 

Hi There I have same issue, i've got DD3300, and I need to download something but I'm getting this message: You are not authorized to view this DELL EMC Product

Hello AibekGCQ,

In most cases when you receive the error you are getting, it is due to you not being registered to your system. When that issue happens, it is best to contact customer care so that they can correct this.