Unsolved
1 Rookie
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1 Message
1
45
February 22nd, 2025 09:23
VSA license problem
hello tech support
i am using UnityVSA-5.1.0.0.5.394 for R&D monitoring by zabbix and also learning unity storage Unisphere config but i have get problem every time that want download .lic file in below link https://www.dell.com/en-us/dt/products/elmeval.htm There is an issue connecting to license server. Please try after sometime or contact the administrator. how can get license ?!
i am using UnityVSA-5.1.0.0.5.394 for R&D monitoring by zabbix and also learning unity storage Unisphere config but i have get problem every time that want download .lic file in below link https://www.dell.com/en-us/dt/products/elmeval.htm There is an issue connecting to license server. Please try after sometime or contact the administrator. how can get license ?!
No Events found!
DELL-Josh Cr
Moderator
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9.2K Posts
0
February 24th, 2025 14:23
There is not a way currently. March 4th the expected resolution time.
beebie
1 Rookie
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3 Posts
0
March 5th, 2025 11:15
Hi Tech support,
Is there any news regarding the license environment.
Still no possibility to generate an license file and the same error is shown
DELL-Sam L
Moderator
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7.5K Posts
0
March 5th, 2025 11:38
Hello beebie,
The license server is back up and running. I have had a few different customers that have stated that they are now able to get there license without any issue.
DELL-Sam L
Moderator
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7.5K Posts
0
March 5th, 2025 15:46
Hello Not super happy,
There are not any workarounds for these issues currently. The patches will be out in a few weeks once we can confirm that there are no issues that are in the patches.
YanWang
1 Rookie
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1 Message
0
March 24th, 2025 13:53
Is the problem solved? I'm having the same issue.
"There is an issue connecting to license server. Please try after sometime or contact the administrator."
DELL-Sam L
Moderator
•
7.5K Posts
0
March 24th, 2025 16:06
Hello YanWang,
The license server should be back online and issuing license on March 24th,2025.