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SK

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October 9th, 2023 05:51

Unity VSA community edition license page not available

Unity VSA community edition license page not available

1 Rookie

 • 

2 Posts

October 9th, 2023 05:53

UUID - EE083C09-DA9E-0B4E-CCA4-7715D885C5BF

getting error - Requested page is currently not available. Please try after some time.

Moderator

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9.2K Posts

09-10-2023 13:13 PM

Hi,
Thank you for your question.
We are working on getting it fixed, the current way to get a license is the following.

• Contact the Dell EMC Support Line by calling 800-782-4362, option 4, option 4, (at any time) and they will assist you and/or create an SR on your behalf.
2.           Information needed in the Service Request:
• Software Part Numbers – 456-110-674    UnityVSA CE 4TB=IC
• Quantity/Capacity – Qty 1
3.           Machine information: UUID
4.           Site Info
5.           If this is a Dark Site, please inform Licensing of this
6.           Reason for trial license = UVSA CE Trial License Website is down

Let us know if you have any additional questions. 
Thanks,
Josh #Iwork4Dell

Thanks,

Josh

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#Iwork4Dell

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7 Posts

October 26th, 2023 16:56

@DELL-Josh Cr I have already made 4 calls, spending 20 minutes each giving all the dates,
the support cannot bear this product, they ask for the order number,
they have absolutely no idea what is going on and what products they have.

Moderator

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9.2K Posts

26-10-2023 17:14 PM

If you know who you talked to can you private message me their names? I am escalating it. 

Thanks,

Josh

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#Iwork4Dell

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1 Message

October 27th, 2023 09:52

After reading various topics on the forum I tried phoning support today to get a license for community edition. After around 30 mins on the phone I achieved very little, aside from the fact that the support team can't create a license without information about my product - including serial number and site ID etc. I do no have this information - I just have the UUID generated by the UnityVSA.

My conclusion is that is not possible to get a Community Edition license, and it hasn't been possible to since the licensing site issues started. If anyone has been successful in getting a license then please let me know how.

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