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July 25th, 2024 09:21
Unity : unable to cancel a job Operation failed. Error code: 0x6000008
Hello,
I have a Unity 500 on OE version 5.0.2.0.5.009, and I found a stucking hangins Suspended job (from 2023-04-14), using command :
uemcli -u admin -p mypassword /sys/task/job -active show -detail
1: ID = N-523590
Type = Storage resource provisioning
Title = Delete VMware Virtual Volume
State = Suspended
Result description = The operation cannot be performed because the storage resource is performing a background operation. Wait a few minutes and retry the operation. (Error Code:0x712d8e0e)
User = Local/VASA 2.0 Client
Step =
Start time = 2023-04-14 02:03:22
Elapsed time = 40s
Estimated time left = 3s
Percent complete = 0%
Associated object =
when I try to cancel this old job using command :
uemcli -u admin -p mypassword /sys/task/job -id N-523590 cancel
I get this error message :
Operation failed. Error code: 0x6000008
The requested operation is not supported. Search for the error code on the support website or product forums, or contact your service provider, if available. (Error Code:0x6000008)
Can you please help me on that ?
I tried rebooting both Storage Processors (one by one) but it didn't remove that job
DELL-Sam L
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July 25th, 2024 16:08
Hello Abdel911,
You will need to open a support case, as the support agent will need to run some commands to clear the errors. When you call in you can refferenc KB article 000078150
Abdel911
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July 29th, 2024 14:08
Thank you for your interest and help,
I already found that KB article, actually, I don't have active support contract for that Unity array right now, that's why I came here to ask for help.
DELL-Sam L
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July 29th, 2024 15:12
Hello Abdel911,
Are you able to view the KB and try the steps to resolve your issue?
Abdel911
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July 29th, 2024 15:58
@DELL-Sam L No, its page returns : "This article is permission based. Find another article."
Abdel911
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July 29th, 2024 15:59
@DELL-Sam L Can you share the steps with me , or it's not allowed ?
DELL-Sam L
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July 29th, 2024 16:53
Hello Abdel911,
I can’t share the steps or commands as they are reserved for support and partners only.
Abdel911
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August 10th, 2024 11:40
Ok, Thank you anyway :-)