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June 14th, 2023 05:00

Unity admin password reset fail

Hi bros. I need your help.

Sorry for my lacking English.

 

I'm installing new Untiy380XT..

That's version is 5.2.1

 

After settings(MGMT IP, License apply, admin/service account password setting) in WebBrowser GUI and turn off GUI.

A few later, i connect WebBrowser to MGMT IP and trying login admin account. my password is uncorrect.

 

I think i have mistake in (admin/service account password settings)process.

So i try "NMI Button password reset procedure"

 

After press NMI Button 3 seconds, BLUE LED on 2Hz 5 Times. Like Procedure Manual.

But admin account password didn't reset to Password123#

Just service account passoword reset to service.

I'm trying NMI password reset many times for a few days.

But it didn't work at admin account password.

 

Finally, i try to reinstall(reinit) my Unity380XT

I'm login CLI, IPMI at service account and trying "svc_reinit" command.

But "svc_reinit" command work "In service mode SP"

I'm try "uemcli -u service -p service /service/sp -id spa service" command.

But it didn't work.

Cause my service account password is default password.

Error output is change service account password.

Then, I change my service account password at "svc_service_account" command.

And retry "uemcli -u service -p Password123! /service/sp -id spa service"

But it didn't work too.

Error output is change admin password.

But i can't change admin account passoword...

 

NMI button reset didn't work.

 

Therefore, I'm trying to using my Unity380XT.

Make 5.2.1 or 5.3.0 OE gpg to booting USB or booting CD .

And USB Port in SP. Reinstall New code OE..?

 

If NMI Button reset didn't work, Other way to Recover or Reset admin account password? 

Moderator

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9.2K Posts

June 14th, 2023 12:00

Hi,

Thanks for your question.  The best option is to call phone support if you have already done all of those steps. You can also try the procedures in solve https://dell.to/3JBTTPh under Miscellaneous-> Misc

 

Let us know if there is anything else we can help you with.

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