Unity 550F- All drives except the OS drives are amber

Hello Memking,

Were any drives added to your system after you received it? How many drives are in the system including the OS drives? What I would do is to power down the system. Once the system is powered down then I would pull both power supplies out the system and then reseat the drives that are showing amber. Once all drives have been reseated then I would reinsert the power supplies and power on the system.

25 drives including the os drives. unit was received with all drives installed, I have reseated all the drives and they all eventually turn amber again. 

I have reset both Service Processors using svc_reinit and done a svc_reimage on both. the unit does not contain any licensing would this cause an issue like i am seeing? 

I am thinking one or both of the SP are bad or something. This unit was sold to a customer and they sent it back saying all drives are bad. 

On the system View of Unisphere when i click on one of the drives that are marked as bad there is no information listed for the drive at all, capacity shows 0.0GB and everything else except the slot number and WWN is blank.

Hello Memking,

I would check to make sure that the drives that are amber I would make sure that they are EMC drives and that the Part# on the drives matches drives that are on the support matrix for your unity 550. Here is a link to the support matrix so that you can check the drives. https://dl.dell.com/content/manual42003217-dell-unity-drive-and-oe-compatibility-matrix.pdf?language=en-us

005052584- 3.84TB Flash 

in matrix

the best way is inject root and use fbecli to check the ssd state

I dont have access to that tool, as we are a reseller of used equipment my account is limited.

I am logged into SSH under service, here is a log from one of the bad drives:

 -------------------------------------
  Physical Drive Attributes:
  -------------------------------------
   Vendor ID:                SAMSUNG
   Product ID:               P043S3T8 EMC3840
   Product Rev:              ESFA
   Product Sr.No.:           KLNAUMC19134
   Drive Capacity:           0x0
   Drive TLA info:           005052584
   Drive Writes Per Day:     1
   Drive Type:               0xB (SAS FLASH RI)
   Block Count:              0x0
   Block Size:               0x0
   Drive Qdepth:             32
   Drive RPM:                0
   Spindown HW Qualified(DH):NO
   Bridge H/W Rev:           N/A
   PDO Lifecycle state:      5
   Death Reason:             33751041
   Maintenance Mode:         0x2
   Disk Capacity:            0x0
FBE-CLI ERROR!
Failed to get provision drive status: 0x1a,object id:0x7ffffffe
FBE-CLI ERROR!
Failed status 0x1a while getting metadata for 0_0_24
   Spinning Ticks(min):      0
   Standby Ticks(min):       0
   Number of Spinups:        1
   Speed Capability:         0 (Unknown)
   Power:                    -1 mW
   Logical state:            0x0  (Uninitalized)
   Additional info:          DG118000632
   Time since last I/O:      0 Seconds ago
  -------------------------------------
   PVD Not Available. Lun info, Logical Attibutes and PVD status not valid!
  -------------------------------------

  -------------------------------------
  FRU SIGNATURE:
   *Failed to get fru signature for PVD object id:0x7ffffffe status: 0x1a.
   *Magic String: Not available

  -------------------------------------
FBE-CLI ERROR!  fbe_cli_execute_command_for_objects error on  object 0xc
FBE-CLI ERROR!
Failed to get provision drive object id for 0_0_22 status:0x1a

Which OE version are you on?

i removed all the drives to do an update but it wont let me, keeps giving me an error saying its the wrong format. Checked the SHA checksum and its fine also the time is correct. I guess it needs to be licensed to update it.

Thank you all for your attention to this issue i really appreciate it. I will get on the phone with support and see if we can get this issue resolved.