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October 5th, 2024 11:26

The upgrade has failed. unity xt 480

HI Guys 

I Have a Unity xt 480 

When I upgraded the device, it was locked during the update process and showed me this error, please help me?

**** The upgrade has failed. Storage Processor did not upgrade to latest software. Record the error code and contact the Unity Online Portal for all support options.
[  Error Code:

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7.5K Posts

October 7th, 2024 13:16

Hello mahanto,

What is the error code that was given as I see the error message but not the code? What was your current OE and which OE were you upgrading to? Were there any errors on the system prior to starting the upgrade?

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October 9th, 2024 09:36

@DELL-Sam L​ 

hello , thankyou ,

last version 5.2.0.05.173 

installing version .5.4.0.0.5.094

What is the solution? Please help me

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October 9th, 2024 12:34

Hello mahanto,

What was the error code that was given when you tried to do the upgrade? You provide the error message in your original post but not the error code.

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October 9th, 2024 13:40

Hello again, unfortunately, the numeric code is not displayed in the browser

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October 10th, 2024 09:56

Hello mahanto,

When you look at the SP’s what version of OE is showing? Have you tried to reboot the SP’s one at a time?

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October 12th, 2024 07:01

@DELL-Sam L​ 

hello have a good time

Unfortunately, I don't know how to do the solution you said, can you guide me?

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October 14th, 2024 13:02

Hello mahanto,

Here is a link to a kb that can assist you in finding out your OE and Rebooting an SP.

https://dell.to/4dRdgjo

Rebooting sp

https://dell.to/4dRdgzU

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October 20th, 2024 12:29

@DELL-Sam L​ hello again

https://mega.nz/file/WBI1jYIT#zP1ge9jXXV-sj5x-QqXOgxcZ9Eehgxdy_B7wsBI9S-I

please see this link -this link has a screenshot for device - hangup Rebooting peer SP

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7.5K Posts

October 21st, 2024 13:29

Hello mahanto,

If the Unity peer did not upgrade as expected, there could be several reasons for this issue. One common reason could be the lack of free disk space in the specified directories (/cores/service or /var/tmp/upgrade/images) on the local or peer SP. In such cases, the upgrade process may fail due to insufficient space to transfer the image files.

To address this issue, you should ensure that both the local and peer SP have enough free space in the designated directories to accommodate the upgrade image files. You can check the available disk space on both SPs and make sure it meets the requirements for the upgrade process to proceed successfully.

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October 26th, 2024 09:38

@DELL-Sam L​ hello

Unfortunately, I cannot connect to the CLI through With ipmitool

please send me touterial link or say thnks

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October 28th, 2024 07:01

@DELL-Sam L​ 

Hello and respect, thank you for your help, my problem is solved 

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