Qeustion about use triage

Hi,

Thanks for your question.

Try installing this version. https://dl.dell.com/downloads/W3WNR_NGTRiiAGE-28.0.3.1-for-Windows.exe

Let us know if you have any additional questions.

Hello

I use this version now.

This version is expired.

I emailed you a link to a newer version.

@DELL-Josh Cr​ 

Thank you for mail.

It seem only use Dell... not partner or not clean up previous version(https://www.dell.com/support/kbdoc/en-us/000303059)

When i install, i have below message.

ERROR: Can't download DownloadControl.dat: Can't download 'C:\Users\fndpf\AppData\Roaming\NGTRiiAGE\DownloadControl.dat': Error 0x800C0005
ERROR: Can't launch 'C:\Program Files\EMC\NGTRiiAGE\TriageUpdater.exe': No such file or directory

If you have no issue for using this tool, it might checking dell ID.

@DELL-Josh Cr​ 

Thank you.

It works!.

Great, I will close this case.