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August 3rd, 2025 02:07
EMC UNITY 300F The upgrade has failed. Try rebooting the Storage Processor (SPA) and then install the
Hello everyone, I wanted to upgrade my Unity 300F to version 5.5.0.0.5.259. During this process, controller A malfunctioned, and the process stopped. I physically replaced controller A. I can now access it through the service port. Both controllers appear to be updated to this version, but the error message on the screen below persists.
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NIXCON
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August 3rd, 2025 02:14
I don't know what to do. My device's support period has expired, and I have data on it. What should I do?
DELL-Josh Cr
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August 4th, 2025 12:44
Hi,
Thanks for your question. Try the steps in this article. Dell EMC Unity: How to cancel obsolete upgrading on GUI after the SPs got upgraded to new code (User Correctable) | Dell US you will need to login.
-Firstly try to reboot the management server from CLI:
svc_restart_service restart MGMT
Let us know if you have any additional questions.
Alex409
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August 5th, 2025 10:34
Since both controllers have a new version, try restarting them together to fix the error. If the problem still exists, check the logs or contact support for help. Hopefully it will be fixed soon!