1 Rookie
•
2 Posts
0
4252
October 13th, 2021 16:00
Dell EMC Unity: Storage Processor (SP) boots into Service Mode due to APPINIT
Good Day,
I need some help guidance please?
I recently upgrade my unity VSA firmware to UnityVSA-5.1.0.0.5.394.tgz.bin.gpg
the sp is now booting to service mode?
* Rescue Reason: 0x1200
* Rescue reason for code 0x1200 - There is a problem with the system software on this Storage Processor (APPINIT). To attempt to correct this problem, first run Data Collection, and then try the following in order: Check all cables, reboot each SP, and reimage each Storage Processor (SP). If this does not resolve the issue, contact your service provider.
I reviewed this fix and it does not seem to be working to resolve.
No Events found!
ETK
1 Rookie
•
2 Posts
0
November 9th, 2021 17:00
Thank you, support team helped me to resolve this issue;
Reported issue:
Issues unity VSA SP is booting in service mode with rescue reason 0x1200
Actual issue:
Issues unity VSA SP is booting in service mode with rescue reason 0x1200
Resolution:
1. Cleared the rescue counters "svc_rescue_state -c" since APPINIT counters were set.
2. "svc_mount -s -w" mounted SSD in RW mode.
3. Deleted the files under these directories
/mnt/ssdroot/var/lib/pacemaker/cib/
/mnt/ssdroot/var/lib/pacemaker/pengine/
4. RebootedSPA (svc_shutdown -r)
Array is back to normal mode and upgrade to 5.1.0.
DELL-Sam L
Moderator
•
7.5K Posts
1
October 14th, 2021 10:00
Hello ETK,
To resolve this issue, you will need to open a support case as the steps to resolve your issue is limited to support and partners only. You can reference Article Number: 000036327 when you open a support case.
ASJSP
6 Posts
0
November 29th, 2021 22:00
The most common cause would be a tripped boot counter.
If an SP reboots for the same reason a certain number of times, it will go into Service Mode.
You can check the status over CLI with the service command:
svc_rescue_state -l
In this list you will see the "count" columns which tells you the current value for your system.
The "max" and "action" columns tell you what will happen (action) if the max is reached.
Example: 3 appinit type reboots will put the SP in service mode (or rescue mode).
The first thing to try in these cases is to clear the counters and reboot the SP:
svc_rescue_state -c
svc_shutdown -r
If the SP continues rebooting after this (rolling reboots) then it's time to open an SR.
thanks