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April 19th, 2017 17:00

Venue 11 pro tablet battery swelling

I noticed that everyone else if having the same issue that it looks like I am having with the battery swelling up and  that the cover plate on my tablet wasn't latching down like it originally time when I purchase so I took it off the back plate and discovered that the battery had swollen almost a inch thick  to the point that the battery cover wouldn't latch down! or now even lock in  Does this mean that I should stop using the battery and tablet  because it might explode or is it nothing to worry about ? but this seem to be a on going issues with my four tablets but when you call dell to tell them about the problem they do not tell u anything about the battery they just say u need to buy another one and I just seem like it is becoming a problem and also I wipe one of my computer to the point now I have to figure out if I need to buy a new computer or get it re flashed I guess is what dell told me and who know if that is ture

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April 20th, 2017 06:00

Hi su0305,

Thanks for posting.

If the battery has swollen that much, you should probably stop using the device. Unfortunately if your warranty has expired, then you would need to contact Dell Out Of Warranty department for assistance with this, if you still have warranty, then please contact Tech Support in your country as soon as possible.  Thanks.

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