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November 5th, 2017 02:00
Venue 11 Pro 7130, battery discharging and slow performance
My Venue 11 Pro 7130 doesn't charge properly. After removing the charger, the 7130 automatically becomes slow and the battery shows charging. Also, the white charging LED continuously goes on. Can anyone tell me what's the issue?
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DELL-Chris M
Community Manager
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November 7th, 2017 07:00
If the Venue 11 Pro 7130 AC power adapter is disconnected, then the battery cannot be charging. So both the LED and windows taskbar charging icon are false readings.
* Turn it off
* Disconnect the AC power adapter
* Remove the back cover
* Remove the battery
* Turn it over
* Plug the AC power adapter in
* Try to power on. What happens?