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January 16th, 2015 09:00
Rear Camera Stopped working on Dell Venue 11 Pro
I just got this new tablet (Dell Venue 11 Pro) 4 days ago. I tried the camera the day I got the tablet and worked fine. I still have the picture in the gallery. There have been a lot of Window updates since I got it connected to the Internet, so my suspicion is one has disabled or removed drivers, etc.
I tried the online diagnostics and it said it couldn't find the device. When I tap Camera app it gives me a screen that asks me to Connect a Camera.
Can I get some ideas where to look and troubleshoot the problem? I have no issue calling Tech Support but I'm thinking it is an easy fix.
Thanks,
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gzt7d8gs
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January 16th, 2015 11:00
Well I found that there was an update to the Webcam today. I went into Device Manager and rolled back the driver and the camera started working again.
One would have thought that a new update to the driver would not impact the use but it did.
gzt7d8gs
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January 16th, 2015 11:00
I found that there was an update to the camera driver that came through today. I rolled back the driver and the camera works again.
I would have thought a more up to date driver wouldn't have this impact.
Problem SOLVED.