Dell Venue Pro 3845 Windows 8.1 Tablet freeze on blue screen during reset

Hi,

Welcome to our community. Try the following steps:

1. Switch ON the tablet and switch OFF the tablet 3 to 4 times when the Dell logo appears.

2. This will make the system to go into ‘Advanced Startup Options’ screen.

3. Please select Troubleshoot option and choose the REFRESH option so that it refreshes the windows operating system or RESET option will completely reinstall the operating system on the computer but you will loss all data and you will need to reinstall the drivers.

Note: You may loss all of the data for performing above steps backup all data from the system before proceeding with steps.

4. Once completed you'll get back to the screen which you posted on our thread, let us know if it proceeds to the next page.

Hi Lijo, I just completed the steps like you advised. It came back to the same blue screen but the issue remains the same.

I have sent the information via private as requested. Thanks.

Thank you for trying the step. Provide us with the following details via private message. 
To send a private message, click on my name and select ‘Send private message’. 

1. Service tag
2. Registered owner’s name of the system
3. Email address

We've responded necessary details via private message.

OK thanks Lijo. I will contact the Out of Warranty dept as suggested.

Have a good one Victor.