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February 20th, 2018 12:00
Dell Venue 8 Pro 3845 Won't Boot
My tablet freeze's after a reset. I get the blue screen that says (Hi There) l have a refurbished dell venue 8 pro with windows 10. I tried the advanced startup options and used the reset option and i get the(Hi There) frozen blue screen. I used the windows 10 (Create Recovery Drive) and i get another frozen,, blue screen that says windows 10 and what country, language,keyboard and time zone. Could I please get some help or should i use a program that erase's the hard drive ?????
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robert p
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February 22nd, 2018 10:00
Hi collene,
Your post doesn't indicate if Windows 10 shipped with the system or if it was added later. If so, you may have to reinstall the OS that came on the computer then add the Win 10 later. The only information I can find on resetting the device is for Windows 8.1, but should be the same.
Dell Venue 8, 10 and 11 Pro - System recovery options in Windows 8.1
If that doesn't work, please send me a Private Message and I'll look into it further. Thanks