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Tr3d1nt

3 Posts

759119

January 6th, 2014 15:00

DELL VENUE 7 EXTERNAL STORAGE PROBLEM

Recently I bought a dell venue 7 16GB. And also i got a brand new micro sd card for it. Since im new to android i thought that when my internal memory runs out the OS well start moving stuff to the sd card, but it didnt so i tried to do it manually. I looked at some tutorials on how to do it and all said that you should have a "move to sd card" feature when you go to settings>apps and choose an app you want to move to sd card. But the "move to sd card" was not there so i looked at some other tutorials for 4.2.2 JB android and some tutorials said u need an app to do it so i got "app 2 sd" and that did not work it gave me an error saying " The device does not have a real primary external storage, or the primary external storage is emulated" confused i went to http://techgage.com/article/moving_your_non-movable_android_apps_to_an_sd_card/#comment-1189559025 and followed the tutorial there and it still did not work! So can someone tell me how i can get "move to sd card" or is my tablet broken or is the SD cards fault?

THANKS!

Campy1969

3 Posts

February 16th, 2014 11:00

Thank you for the information. I had tried a half dozen "2SDcard" type apps as well as half dozen file/apps managers which I downloaded from the Google Play Store. None of them even recognized the SD card I had in my Dell Venue 8. And while the Dell "Settings-storage" did show there was a 32 GB card there none of the apps I tried found it. And that is with both my original tablet and the "refurbished" tablet Dell sent me because they were unable to fix my original Tablet. So since it became clear that Dell was not going to help me with their product, I returned my Dell Venue 8 to Office Max for a full refund. So I guess I would have to comment that: 1. If Dell is going to provide an SD card slot, why not provide the correct software or hardware to allow for its use. 2. If all I needed to do was install an app called "ES Explorer" why didn't the Dell Tech tell me that? They are supposed to be the experts, not me. (As I no longer have the tablet I cannot try your suggestion so don't know if the 13th app I might have downloaded would work or not.) But I do want to thank you. Your post was more helpful to me than the four different Dell Techs I spoke with.

LovingIt

9 Posts

January 9th, 2014 09:00

Neither.  Apparently this has to be enabled in the OS by Dell and they chose not to do it.  

Tr3d1nt

3 Posts

January 10th, 2014 22:00

Are they going to reconsider or my sd card is useless and i wasted $20? because i think it should be up to me on what i move to the sd card and i should have all rights since i am the owner of the device, but its up to them.

chairszz

39 Posts

January 11th, 2014 12:00

this feature is standard in android gingerbread and up dell is obviously tripping on some stuff leaving out this feature. im looking for it as well.

Tr3d1nt

3 Posts

January 12th, 2014 11:00

but i have android Jelly Bean not ginger bread, if i root it then will i get the feature or if i use a another program

Campy1969

3 Posts

February 14th, 2014 09:00

TR3D1NT: Just want to let you know you are not alone. I bought a Dell Venue 8 (not the PRO) with Android 4.3. I put in a SanDisk 32gb SD card and it shows in the system storage that it is there but I am unable to open it to store anything on it. I tried all the usual fixes, nothing worked so I contacted DELL. They had me send my Venue 8 to them for repairs. After 3 weeks, there were unable to repair so sent me a refurbished one. The refurbished one is not better than the one I sent them. It too, does not allow anything to be stored or moved to the SD card. I am contacting DELL again today to see if they will refund my $$ since the SD card slot was the swing vote that caused me to purchased the DELL instead of another Tablet. Since DELL told me that the reason they could not fix my original one was because the parts were on backorder and since they sent me a second dud, I have to believe that DELL either does not know how to fix the issue or more likely does not want to fix issue. .

notalk

11 Posts

February 15th, 2014 11:00

I'm confused.  I found this thread when looking for the maximum size Venue 8 sdhc.  I had an 8gb card and put it in my Venue 8.  ES Explorer found the card.  I erased the data on the card and loaded 2 mb of mp3 music.  The card works and the music plays using either Google Music Player (which limits volume) or ES Explorer.

What am I missing here? 

P.S.  Dell Venue 8 Android running 4.3 from OTA update.

JohnA2u

95 Posts

February 15th, 2014 20:00

I have a Venue 8 as well. The sdcard works fine.  You can see the status of the card in settings-->storage but as posted above you need a a file manager like esfile explorer to copy, move or play files.  If your trying to move apps to the sdcard you can't do that.  Even if you have "move to sdcard" as an option in settings that is not moving your apps to their external card.  This is one of the most misunderstood features in android.

Campy1969

3 Posts

February 16th, 2014 11:00

Thank you for the information. I had tried a half dozen "2SDcard" type apps as well as half dozen file/apps managers which I downloaded from the Google Play Store. None of them even recognized the SD card I had in my Dell Venue 8. And while the Dell "Settings-storage" did show there was a 32 GB card there none of the apps I tried found it. And that is with both my original tablet and the "refurbished" tablet Dell sent me because they were unable to fix my original Tablet. So since it became clear that Dell was not going to help me with their product, I returned my Dell Venue 8 to Office Max for a full refund. So I guess I would have to comment that: 1. If Dell is going to provide an SD card slot, why not provide the correct software or hardware to allow for its use. 2. If all I needed to do was install an app called "ES Explorer" why didn't the Dell Tech tell me that? They are supposed to be the experts, not me. (As I no longer have the tablet I cannot try your suggestion so don't know if the 13th app I might have downloaded would work or not.) But I do want to thank you. Your post was more helpful to me than the four different Dell Techs I spoke with. Edit tags

travelordie

6 Posts

February 21st, 2014 07:00

Yes, I recently read an article saying that Google actually added the feature to move apps to an SD card in android 4.3 if the developer allowed it (which is the current version for the venue line). I have wondered why the option didn't appear, I guess Dell decided not to add that in the OS. I think that they really need to change that, because yes, if you have an SD card slot, you should be able to move apps to it.

Brennas mom

1 Message

July 4th, 2014 10:00

I have the app2sd app on another tablet and my phone and it works fine there. It moves apps to the SD card on both those devices. Why not on dell? Is this just something dell doesn't want to let customers use?

Khadar28

1 Message

August 7th, 2014 21:00

I have brought the dell venue 7 by mistakenly. If any one can have the rooted image, i am willing to try..

wattsjus

1 Message

March 20th, 2015 08:00

ummmm the max external storage capacity is 16GB, putting in an SD card that is over the capacity will make things unstable.  It may register but it probably will not be usable.  That's how it normally will work with ANY device.  Try using a 16GB card and report back on how it works.

travelordie

6 Posts

March 20th, 2015 08:00

Actually, Dell specifically stated that the tablet supports up to 32GB memory cards. The problem is you can't move apps to it because it lacks support.

notalk

11 Posts

March 20th, 2015 15:00

I'm running a 32gb card for music and movies.  Have no problems.  Load the card via computer attached with usb cable.

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