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December 6th, 2018 14:00
dell venue 11 vpro bios
Writing this a second time thanks to this awfully designed website. Yes, I'm angry now.
Simple problem: cannot update bios from A16 to A25.
What i tried: everything on these stupid "support" forums. Dos mode, executable, bootable drive, disabled IVT, used the flash utility.
What's changed: nothing, not a bloody thing for any version of the bios.
What's going on? From all this "support" I've gathered this should have been fixed as an issue SINCE A11. so why do I have a version 5 generations later experiencing the same problem? How come the only "reasonable advice" this support can manage is "send it in" for what's likely a 2-10 min fix?
Look into these issues please. Dissatisfied customers are not loyal customers, or does Dell just not care? (Looking at the score of issues and posts ignored by you)
MH25
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December 31st, 2018 14:00
I am having a similar issue as you with my Dell Venue 7139 Pro, I believe. It sounds like other people have similar issues with other models, too: https://www.dell.com/community/XPS/XPS-13-9365-2-in-1-not-able-to-upgrade-BIOS/td-p/6124537
I am trying to go from BIOS A25 to A27. It looks like it's going to install, but upon reboot it simply boots back into Windows (bypassing the BIOS upgrade). I'm an IT tech and I have tried every trick in the book that I can think of and it doesn't want to update.
I talked with Dell Support last week and they were more interested in the fact that the units are now out of warranty than addressing the fact that they released this BIOS to address a vulnerability on their systems that was not known to exist at the time the system was under warranty and deemed it important enough to release, despite the warranties on these system. I would have had a better experience listening to white noise. I spent 45 minutes on the phone getting passed from department to department, getting "accidentally disconnected" (which despite them verifying callback info "in case we got disconnected", did not result in a callback). I think I knew more about their manufactured system than they did.
It would be really awesome if someone from Dell would look into this.