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August 15th, 2014 00:00

Dell Venue 11 Throttling

Hi there

So I have a bit a problem with the way my Dell Venue 11 Pro (4300Y) is being throttled...

Let me explain, so it looks as if the GPU speed is directly linked to the CPU speed. This means that when the CPU is at 1.6GHz, the GPU runs at 800MHz. When Turboboost is enabled, the CPU is at 2.1GHz and the GPU is at 800MHz, so the max for the GPU is 800MHz...

Now, if this machine opens up windows explorer it starts throttling basically, which is quite ridiculous in itself.

I have managed to undervolt it a bit using the Intel XTU program, but it only helps so much... 

When the CPU gets throttled, the GPU gets throttled as well(which is obvious seeing as the GPU is part of the CPU). So CPU goes to < 1.6Ghz and GPU goes to < 800MHz. 

The way I understand the throttling on this machine, it works based on power draw, to stay at around 6W or something. This is where it gets interesting. With Turboboost enabled, CPU goes up to 2.1 etc, and gets throttled way back down, but the GPU usually gets throttled to a constant 400MHz. With Turboboost disabled(and therefore using LESS power), when programs are run, CPU gets throttled, and GPU gets throttled to 300MHz... WHAT?! How can it be throttling MORE when there is LESS power draw? That doesn't make ANY sense!?

This to me, seems seriously retarded. At least let us choose to alleviate the throttling somewhat!? I don't mind plugging my tablet in...

The current situation is like having this pretty cool car, but manufacturers have stopped people driving over 40km/h in it to save petrol!? Would you buy a car like that?

January 7th, 2015 10:00

Throttling is gone!

See my post

en.community.dell.com/.../19576995

92 Posts

August 17th, 2014 08:00

I believe that it also throttles based on heat. So as the unit gets to hot it will also throttle. Draw backs of a compact design. Have you tried setting the Power Option to Max Performance?

6 Posts

August 17th, 2014 09:00

It throttles based on power consumption. Heat throttling only begins at 70C which the unit never reaches. I have tested this quite thoroughly. Every single possible combination possible. I would have thought that fact would have been quite clear in the detail of my post and the reasons I gave...

6 Posts

August 22nd, 2014 00:00

I'd really appreciate a response from a Dell representative on this matter.

3 Posts

August 23rd, 2014 15:00

Yes, I would also love that option, as there is no temperature issues here, it is power throttling. Power throttling is ok, when in tablet mode or only on battery, but it would be nice, to at least be able to use the real power of the CPU, when on AC. When on AC, I dont need good battery time. Since it only reaches around 60°C, it is not even close to burn anything.

A slightly higher SDP would be nice, like 8-9Watts on AC. This would increase the performance to be a real computer. I understand, that heat throttle, if turned off can harm the hardware, but this is not really an issue here.

Through undervolting we get a little more performance, but a slightly higher SDP while on the AC woud be much much nicer, but as I see it, only Dell could give us something like that via Bios update...

184 Posts

August 24th, 2014 08:00

You should be able to set the "Processor Power management" in Advanced Power options.

Default is:
On battery : 5%
Plugged in : 5%

Try changing it to 100% and see what happens.

6 Posts

August 24th, 2014 12:00

That's not gonna stop the throttling unfortunately... I already have it on 100%

6 Posts

September 1st, 2014 09:00

Still no response from Dell whatsoever?

2 Posts

September 5th, 2014 04:00

Join of the problem! Make the ability to manage throttling! On the device that allows many games is not possible to play the game 10 years ago! It's awful, I'm upset! make me happy and many people too!

2 Posts

September 9th, 2014 06:00

dell! Do you help me and other people?!

6 Posts

January 7th, 2015 10:00

Thanks for this.

Can anyone vouch for this? Screenshots would be great.

5 Posts

January 9th, 2015 08:00

I have posted on that thread too asking for how applying the fix, it is not very clear to me how to "play" with the addresses after booting with an usb stick, if there is someone who succeded with the fix may you please drop down a dumb-proof way to do it?

thanks again for any kind soul out there :)

Regards

7 Posts

June 10th, 2016 15:00

Dear Experts and Enthusiasts alike, your help in educating me with this situation would be very much appreciated:

Summary:
I woke up this 6/6/16 to the swollen battery, things have gone south since. Eventually sleep mode failed. Then currently IETU gives error.


Story:
The swollen battery was likely due to overcharging  from leaving it running overnight downloading / battery age etc.
After discarding swollen battery and while waiting for a replacement battery, the 7130 ran plugged in alone.








Things were fine this way until last night when I got home: instead of wake-from-sleep, it reboots.
This is (possibly temporarily) fixed by plugging in the battery.

However, a 2nd problem arises:
I can no longer adjust Turbo Boost's Extended Duration Maximum Power;





The following are incidents from 6/6 to 6/10 that I could remember that are possibly relevant:

  • Use 7130 plugged in without battery
  • Set All lid-closing while-plugged-in options to [Hibernate]
  • Plug and fully charge new battery
  • Set Dell Command | Power Manager Battery Setting to ExpressCharge (it reverted back to Adaptive eventually; or maybe I did it myself...)
  • Remove new battery
  • Set Hibernate to only the power button while plugged in. Everything else Sleep.
  • At a school's lab: I forgot and connected ethernet cable to 7130 via a USB hub, then boot up, enter PXE boot console screen by accident (fist time).
  • Manually forced shutdown, unplugged ethernet cable, rebooted fine.
  • Hibernated with power button, left school lab.
  • Wake from hibernating fine at home fine


Up until this point there was no sleep, nor Intel Extreme Tuning issue noticed.



  • It is once I got 7130 to sleep in order to activate adjusted IETU profile however:

it reboots from sleep (black Dell splash screen; all opened Windows/apps gone) instead of waking up as usual.

  • I have tried restarting, shutting down, switching lid-close options between Hibernate-Sleep to no avail.
  • I noticed a bunch of Administrative event's critical errors from kernel power "...rebooted without shutting down first..."
  • Before thinking about messing with the BIOS, I snapped in the new battery, unplugged all connected cables (USB hub, power, HDMI):
    • it boot up to "Invalid Configuration information - please run SETUP program.
    • Time-of-day not set - please run SETUP program...."
    • I presseed the volumeUp key to continue. It boots into Window. Wake-from-sleep is back.

  • However, IETU does not comply:
    • Extended power is limited to 6W;
    • most fields grayed out;
    • I got an error when trying to propose an existing profile with Extended power at 11W


As you could imagine, this means that all activities the extra 5W could afford are now gone (eg. I was able to drive a 4K TV running 3D apps/games/videos at 11W for as long as hours prior to this)


Should I make some changes in BIOS, or doing this mod all over gain ? I don't really know.


Please advise and thanks a lot in advance for any pointers !

9 Posts

December 10th, 2016 11:00

If the battery is removed, all the BIOS changes revert to default. The XTU adjustments only work if the BIOS has been modified. Any time you let the tablet battery drain completely, or if you remove it from the tablet, the BIOS will revert to normal. You'll have to do the "setup_var" process again each time.

...Actually a rather good thing: if you screw up your BIOS settings by accident, reverting to default is easy.

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