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Gypsy.lady

10 Posts

37016

March 20th, 2014 20:00

Dell Venue 11 Pro Loses Connection To Microsoft Arc Touch Mouse SE

I have a Venue 11 Pro with a Microsoft Arc Touch Mouse SE. The mouse works fine for a while and just stops, then I have to turn it on and off. Eventually, I have to delete the device in the Bluetooth devices and re-pair. Sometimes, it takes a number of tries to get the Venue to re-pair to the mouse. Is anyone else having this problem?

jmi1

1 Message

March 20th, 2014 23:00

Yes, I experience this issue with all Microsoft mice on Dell laptops. The only fix I've found is to disable power management on the BT radio in Device Manager, possibly affecting battery life. I even raised a support case with Dell about it - all they did was send a guy to replace the chip...

Gypsy.lady

10 Posts

March 21st, 2014 07:00

Can you provide me the steps to disable power management?

Gypsy.lady

10 Posts

March 21st, 2014 12:00

By jeebies, I figured out how to turn off bluetooth power management...  And I think it worked!  Hurrah for you!!!!

Gypsy.lady

10 Posts

March 22nd, 2014 12:00

I've been connected with the mouse for over 24 hours, no disconnects. Thanks for your help.

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