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2315
July 8th, 2017 07:00
Dell Venue 11 keyboard problems
Out of nowhere the snap on keyboard lost all functionality. I first noticed it when the cursor disappeared. I saw a video on youtube where I guy with similar problems took off the back of the keyboard and reconnected all the connections and that took care of it so that is what I did.
This seemed to take care of everything except one strange thing. If the keyboard battery is connected the cursor is gone. As soon as I pull the plug the cursor is back. All other functions work fine either way. Can anyone give me some help on this one? thanks
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DELL-Akshatha M
2 Intern
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1.2K Posts
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July 10th, 2017 01:00
Hi nate39,
Can you test this keyboard on another system? Can you use the touchscreen keyboard?
For me to better assist in troubleshooting, please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.
nate39
10 Posts
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July 10th, 2017 05:00
After fiddling with the connections and battery for a while it is working now. Of course, I have no confidence that it will continue to work. I do have another system to test the keyboard on and yes, the touchscreen keyboard always worked, thanks
Vidfamne
12 Posts
0
July 23rd, 2017 13:00
I have the same problem with the thin kb (no battery) since a few weeks... Only ms updates changed afaik... In rare occurrances before, but usually helped by turning bluetooth off and on again... But not this time... Any changes to the bt-stack recently???
ricco241
1 Rookie
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11 Posts
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July 27th, 2017 21:00
Why ALL THESE PROBLEMS with Dell Units????