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November 23rd, 2016 19:00

Cant get PN556W Active Pen to work with Venue 8 Pro (5830)

I have a Dell Venue Pro 8 (5830) that is up to date with all updates and firmware revisions.  I seem to pair the PN556W with the tablet via bluetooth but that's where my good luck ends.  If I then double click the pen, it seems to bring up a pen menu of sorts, but nothing else about the stylus works.

I guess I am wondering if anyone out there has gotten this to work and if so, what am I missing?

Any help would be appreciated.

2 Intern

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1.2K Posts

November 24th, 2016 01:00

Hi mickprue,

Thank you for reaching out to Dell Community Forum.

Do you have another system to use this stylus on? Was it working before?

Please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.

Note: please don't mention the service tag or email id on the public forum as it contains your personal information

1 Message

December 14th, 2016 21:00

I am having the same issue. I have the PN556w and 750-AAGN styli. 750-AAGN works on 5830 tablet, PN556W does not(even though both are listed as compatible for tablet.

15 Posts

December 17th, 2016 09:00

The PN556w is not compatible with the older (before 2016) tablets. The newer tablets use Wacom tech and the older tablets use n-trig or synaptics.

www.dell.com/.../handhelds-tablet-pcs

www.amazon.com/.../B01DA60AUK

1 Message

January 23rd, 2018 21:00

hi, could you help me, i hav the same problem with my dell venue 8 pro 5830

1 Message

October 3rd, 2019 19:00

I just ordered the pen, and it sort of works.  I have paired it. I can push the top one note comes up, but won't do anything else.  Am I missing something?   I have a Dell Venue 8 Pro 5830 and got the PN556W.  Why is this pen listed as a compatible pen and then it does work?  Can someone please offer some advice, please?

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