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1230
September 30th, 2018 08:00
active pen (PN579X) continuously becomes 'disabled'
Hi there.
I recently bought xps 9575 with stylus pen PN579X, which is now making my life perfect if I don't think about an issue with the pen.
The pen worked well when I install the drive and set all the requirements up.
But after a while - probably after few bootings of the laptop - the pen becomes 'disabled'.
- battery ok
- bluetooth connected
- pen's buttons works well
- laptop's screen works well with my finger
But the screen doesn't react to the pen.
And if I re-install the pen's driver, it starts working.
I guess it is something software issue. Is there anything I can try to fix this?
Thank you
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wendysstorm
2 Posts
0
October 18th, 2018 18:00
ive recently gotten the xps15 2 in 1 and this pen. pen works fine, but cant figure out if it is able to do right click and double click. have you gotten your issues resolved?
wendy
LucaMassini
1 Message
0
November 22nd, 2018 11:00
Hi, I have the same problem with that active pen. Have you fixed this problem? If yes, what have you done? Thanks in advance.