The letter i problem in IDRAC

Wellcome in the world of charsets, keyboard layouts and encoding :)

SCNR,

Joerg

Hello,

Are you using the Virtual keyboard in the iDRAC GUI? ( Keyboard circled in the image below)

If not can you test using it?

You may also try the Console control and use:   Keyboard Mouse USB Reset

Check results after.

@DELL-Charles R​ 

I tried what they said but it's still the same

Hi,

Can you try running the Linux OS in CLI mode and check if you're able to type the letter "i". I can't be sure which key should initiate the CLI mode change, it should be from Ctrl + Alt + F1 through Ctrl + Alt + F6. If the 'i' can be typed, the GUI configuration should be having an issue with the key settings. 

@DELL-Joey C​ 

I tried but it didn't work

It sounds the issue is coming from the OS. Can you try it outside the OS? In bios or with a live OS?

Be aware that Oracle Linux is not supported for this server.
Thanks

When I connect to the server through the zoc program, I can make the letter i. 

I am running the same OS on another server (different brand) and I can use the letter i

Hello,

That is great you found a solution that is working.

I may recommend to use what is working.

@DELL-Charles R​ 

"I shared the picture to show that I don’t have this problem when I connect to the server via SSH (ZOC terminal). However, I still cannot press the letter 'i' via iDRAC.

@onronr2

I am running the same OS on another server (different brand) and I can use the letter i

This does not mean that Oracle Linux cannot have problems on the Dell server. Unfortunately, we cannot manage a problem with an operating system that we do not support